Regularly listened to customer service calls to understand user pain points

Delivered and launched multiple A/B tests to improve user conversion rates

Wrote acceptance criteria and UAT tests, and conducted UAT testing to ensure features behave as expected

Authored a runbook for on-call fraud detection support, contributing to risk mitigation

Led a group of 3 engineers to automate the app’s onboarding flow by collaborating with the product and design team, conducting technical discovery, and PR reviews

Wrote detailed user stories and acceptance criteria to ensure clarity across engineering and product

Talked directly to customers and triaged their problems on the backend to address our customers’ needs

Met with the Microsoft team as the sole engineering liaison to help us identify our requirements

Analyzed feature usage by identifying user metrics, creating analytics, and implementing A/B testing

Conducted user interviews with risk analysts to discover their pain points

Designed UI interfaces for our platforms

Mentored interns and analysts by meeting on a weekly cadence and providing feedback on their work

Planned, hosted and spoke at events for the Women Engineers and Black Engineers organizations

Assist with labs

Hold office hours

Give online student assistance

Grade student homework submissions.