# Jaina Gandhi > Product Design Lead Location: San Francisco Bay Area, United States Profile: https://flows.cv/jaina I am a self-driven, curious product designer who is passionate about emerging technologies, inclusive design, advocating UX, facilitating design education to students, bridging diverse communities, and doing social good by volunteering for non-profits. My biggest superpower is my passion for creating a meaningful impact in the world and I firmly believe constant learning is the most important thing to drive change. I seek design inspiration through reading, listening to podcasts, connecting with strangers, maintaining my daily journal, and exploring new cultures & places. As much as I enjoy leading projects and taking ownership of my work, I also strongly believe design is a team sport and thrive in collaborative settings where designers partner with product and engineering to brainstorm and build innovative solutions. ---------------------------------------------------------------------------------- My daily dose of motivation 💥 All growth starts at the end of your comfort zone 💥 Life happens for you, not to you 💥 You are your choices, not your conditions 💥 The secret to living is giving ## Work Experience ### Senior Product Designer - Employee Services @ Zendesk Jan 2025 – Present | San Francisco Bay Area ### Senior Product Designer - Custom Data & Logic @ Zendesk Jan 2024 – Present | San Francisco Bay Area ### Product Designer - Platform team @ Zendesk Jan 2021 – Jan 2024 | San Francisco Bay Area ### Product Designer @ Clumio Jan 2019 – Jan 2021 | San Francisco Bay Area Led UX process from concept to launch for 4 core functionalities - dashboard, reporting, AWS & Azure data protection, and security. Produced deliverables for each phase of the design process - requirement analysis, storyboarding, conceptual models, wireframing, IA, navigation and user flows, high-fidelity interactive prototypes, and detailed UI hand-offs. Brainstormed and prototyped several detailed concepts in collaboration with fellow designers, product management, engineering, QA, and content strategy teams to define the product roadmap, make informed design decisions, lead iteration cycles, and get feedback early on in the process. Contributed to building design system and adoption of Clumio design standards, and improved customer experience by designing new patterns and micro-interactions. ### UX Designer @ ATPCO Jan 2018 – Jan 2019 | Virginia, United States Worked on Tariff Management, an airline analytics platform. Researched and designed the insights dashboard to improve the productivity of pricing analysts. Conducted usability tests on the existing analytics tool to discover user pain points and design solutions. ### Graduate Research Assistant @ Human-Computer Interaction Lab Jan 2017 – Jan 2019 | University of Maryland Utilized accessibility design guidelines to create end-to-end flows for Teachable Object Recognizer: an AI-powered app to help blind people identify personal objects. Led user research effort on understanding user constraints and conducted A/B tests to validate the hypothesis. ### Web designer @ Hi-Tech Marketing (Surat) Jan 2016 – Jan 2017 | India Designed and maintained the front-end of an inventory management tool. The process included creating concept sketches, user flows, hi-fi mockups, and working closely with developers to ship the final product ## Education ### Master's degree in Human Computer Interaction University of Maryland Jan 2017 – Jan 2019 ### Bachelor's degree in Computer Engineering Sarvajanik College of Engineering & Technology Jan 2012 – Jan 2016 ## Contact & Social - LinkedIn: https://linkedin.com/in/jainagandhi - Portfolio: https://uxfol.io/jaina-gandhi --- Source: https://flows.cv/jaina JSON Resume: https://flows.cv/jaina/resume.json Last updated: 2026-03-25