# Jake Redmond > Product Designer for AI & Complex Systems | Eliminate Rework. Define Build-Ready System Behavior Location: Portland, Maine Metropolitan Area, United States Profile: https://flows.cv/jakeredmond Most product teams are shipping with undefined system behavior. That shows up as: → rework during development → inconsistent feature behavior → engineers clarifying logic mid-sprint And in AI-assisted environments, this gets worse. Ambiguity doesn’t just slow teams down—it gets amplified at scale. I’m a Product Designer for Complex Systems & AI. I eliminate rework by defining system behavior clearly enough that engineering teams—and AI agents—can build correctly the first time. What this looks like in practice → Translating ambiguous product ideas into build-ready specifications → Defining edge cases and state transitions before development → Reducing engineering iteration cycles and requirement drift → Helping teams ship faster with fewer revisions and less risk Track record TD Bank — designed secure, compliant systems for 10M+ users in high-stakes financial environments Enterprise SaaS — simplified complex data systems, reducing reporting time from hours to minutes Startups & AI products — stabilized system behavior and reduced rework in fast-moving environments When teams bring me in: → Engineers are spending time interpreting instead of building → Features behave inconsistently across scenarios → Delivery is slowing due to unclear requirements → AI-assisted builds are producing unreliable outputs If your team is dealing with rework, delays, or instability, there’s usually a logic gap underneath it. I focus on closing that gap—so you can ship with confidence. I stop the guessing. I lock the logic. You ship. ## Work Experience ### Fractional Senior Product Designer & Systems Lead @ ValidLogic Jan 2026 – Present I embed with high-velocity engineering and product teams to eliminate the rework tax. I translate ambiguous product requirements into build-ready design files, mapping edge cases and database constraints upfront to ensure zero-rework handoffs. ### Author / Researcher @ The Memetic Design Lab Jan 2025 – Present The Memetic Design Lab is a systems research think tank specializing in Information Physics and the mitigation of Systemic Entropy in complex socio-technical environments. We develop the foundational source code and diagnostic frameworks utilized by ValidLogic for architectural implementation. Core Research Focus: • Integration UX: Architecting the Axiomatic Gates between human intent and automated systems to prevent recursive logic collapse and machine hallucination. • The Memetic OS: Mapping the Invisible Scripts (Memes) that govern organizational behavior, shifting leadership from a machine metaphor to an ecological model of system health. • Narcissus Narcosis: Researching the psychological numbing effects of high-fidelity AI and its impact on executive sensemaking and strategic decision-making. • The Coordination Tax: Quantifying the Systemic Entropy lost when a team’s shared mental model is misaligned with the technical reality of their tools. The Output: We don't ship features; we ship Clarity. The Lab produces the clinical blueprints and System Logic protocols required to eliminate operational drag and restore R&D velocity. Key Theory: Speed without a Logic Lock is just a high-velocity feedback loop of unverified assumptions. ### Lead Experience Designer @ TD Jan 2023 – Jan 2025 As a Senior User Experience Designer, I am accountable for building, maintaining and evolving the culture and community of User Experience Design Practitioners. In this role I oversee a team of UX Designers and am responsible for coaching on knowledge, skills and performance, building and evolving the practice's capabilities, and advising practitioners on their work to ensure solutions are sound. Depth & Scope: - Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required - Recognized as an expert in their field whose focus is on the coaching and training of practitioners - People leader with expert knowledge of disciplines and practices in field of expertise - Deep expertise and knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes and procedures, as well as broader organization issues - Provides guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market - Ability to develop colleagues to be masters of their craft in the market around us - Quickly adapts to customer, stakeholder and regulatory needs in collaboration with Platform and Journey teams - Experienced in the continuous assessment of Ux Practitioners and their craft to ensure enterprise practice standards are upheld - Facilitates and Fosters Practice Community of Interest and use of this practice across the Technology organization - Contributes to the development of coaching strategies for individuals within their area of expertise - Provides leadership and guidance to several teams and solves cross-department issues - Participates in the development of business and practice strategies - Expert collaborator and is known for bringing diverse teams together to achieve a common goal ### User Experience Designer @ Purpose Design Co. Jan 2024 – Jan 2024 ### UX Designer @ OneSpring Jan 2022 – Jan 2023 - Collaborate with enterprise clients to define requirements and create design systems that align with business objectives - Iterate quickly on low-fidelity concepts to explore and communicate design solutions with project teams - Create user flows, wireframes, and high-fidelity interactive prototypes to communicate design decisions to development teams - Contribute to Agile planning and refinement meetings, ensuring design objectives are met - Leverage analytics and user research to inform design decisions and improve user experiences ### UX Designer @ Calculai Jan 2022 – Jan 2022 Working as a UX Designer for a "Family" application being built by Calculai Responsibilities Include: - Synthesizing user research and understanding business goals through stakeholder interviews - Defining MVPs - Creating wireframes - Mapping out user flows - Creating a prototype of key application features to be used in user testing ### Business Instructor @ Sias University Jan 2020 – Jan 2022 Teaching courses in Entrepreneurship, Customer Relationship Management, Marketing, and Strategic Management to Chinese students in Henan, China. ### Technical Arts Director @ Alive Wesleyan Church Jan 2016 – Jan 2020 | Central, SC I managed technical systems and produced media that helped the church create memorable experiences. Responsibilities included: - Managing a cross-functional team of 15+ staff and volunteers responsible for effective execution of worship experiences - Overseeing content and delivery of services to a 1,800+ audience across 5 venues every weekend - Ideation and creation of multimedia elements - Participating in weekly review of worship experiences with leadership - Defining target audiences and creating service elements that engage them through memorable experiences - Managing Audio/Video/Lighting technical systems ### Production Director @ Fountain Springs Community Church Jan 2015 – Jan 2016 | Rapid City, South Dakota Area I designed and managed technical systems to help the church reach its target audience through memorable experiences. Responsibilities included: - Managing a cross-functional team of 20+ staff and volunteers responsible for effective execution of worship experiences - Overseeing content and delivery of services to a 3,200+ audience across 4 venues every weekend - Managing Audio/Video/Lighting technical systems - Managing budget and installation of Audio/Video/Lighting systems - Ideation and creation of multimedia elements - Participating in weekly review of worship experiences with leadership - Defining target audiences and creating service elements that engage them through memorable experiences ### Director of Worship Technology @ Oklahoma Wesleyan University Jan 2011 – Jan 2015 | Bartlesville, OK I helped student grow into leaders. Responsibilities included: - Managing chapel facility - Leading chapel worship program that included training & developing student leaders - Assisting in developing & managing the university's New Student Orientation & freshman first-year experience program - Assisting in meeting Student Development retention goals by contacting students on a monthly basis ### Adjunct Professor of Communications @ Oklahoma Wesleyan University Jan 2012 – Jan 2013 | Bartlesville, OK • Courses taught: - Digital Video Production Lab - Intro to Audio/Video Production • Assisted in management of video production studio ### Graduate Assistant @ Oklahoma Wesleyan University Jan 2010 – Jan 2011 | Bartlesville, OK ### SEO Specialist @ Copper Cup Images Jan 2010 – Jan 2011 | Bartlesville, OK I helped clients optimize their web presence in order to solve user problems. Responsibilities included: - Performing Search Engine Optimization for clients including keyword research, link building, website conversion goals, website improvements, etc - Performing detailed tracking of website analytics & providing detailed monthly reports of progress - Assisting clients in management of online advertising campaigns - Creating & managing social media strategies for clients - Creating & managing content strategies for clients in coordination with their Search Engine Optimization goals ## Education ### Master of Business Administration - MBA in Marketing Oklahoma Wesleyan University ### Bachelor of Science - BS in Communication Arts Oklahoma Wesleyan University ### Associate of Science (A.S.) in Audio Technology Labette Community College ## Contact & Social - LinkedIn: https://linkedin.com/in/jakeredmond - Portfolio: https://www.jakeredmond.com --- Source: https://flows.cv/jakeredmond JSON Resume: https://flows.cv/jakeredmond/resume.json Last updated: 2026-04-17