Working to consolidate and own Ramps SaaS application portfolio, enabling the team on usage, onboarding and vendor relationship. Rewriting the rule book, working with vendors to understand what makes Ramp tick and how to make sure everyone is setup for success one meeting at a time

• Provide on-site support in Berlin & remote support for 900+ employees, handling SaaS administration, network troubleshooting, and hardware support.

• Spearheaded Jamf-to-Kandji migration, customising middleware to reduce onboarding friction.

• Implemented Android BYOD profiles with clear, accessible documentation, improving adoption.

• Work cross-functionally to provide assistance using automation and streamlined ideas

• Led IT expansion projects of a global team across international offices, focusing on SaaS solutions specifically for specific areas of Business Scaling (Workplace, Sales and Marketing, Product, Operations, and Tech).

• Coordinated with project managers/engineers to deliver scalable IT solutions and Wi-Fi & network stability for the entire organization.

• Managed mobile contract negotiations and large-scale onboarding for rapidly growing teams.

• Led a 6-person support team; with exceptional SLA adherence and user satisfaction while staying within budget constraints.

• Created and delivered monthly IT onboarding sessions, making technical concepts accessible to new hires.

• Received internal “#Care” award twice for outstanding leadership and empathy-based service.