# Jake Woodhouse

> IT, AI & Application Management | People-First IT Leader | Bridging Technology & Teams

Location: New York, New York, United States
Profile: https://flows.cv/jakewoodhouse

I’m an authentic and empathetic IT Operations professional with a people-first mindset, passionate about bridging technology and teams to create seamless, scalable, and efficient IT environments. Over the years, I’ve led IT support teams, managed global infrastructure projects, and introduced process improvements that drive real impact.

## Work Experience
### Program Manager, Applications @ Ramp
Jan 2025 – Present | New York, United States
Working to consolidate and own Ramps SaaS application portfolio, enabling the team on usage, onboarding and vendor relationship. Rewriting the rule book, working with vendors to understand what makes Ramp tick and how to make sure everyone is setup for success one meeting at a time

### IT Ops Lead @ Ramp
Jan 2025 – Jan 2026 | New York City Metropolitan Area

### Techops Engineer @ Pleo
Jan 2023 – Jan 2025 | Berlin, Germany
- Provide on-site support in Berlin & remote support for 900+ employees, handling SaaS administration, network troubleshooting, and hardware support.
- Spearheaded Jamf-to-Kandji migration, customising middleware to reduce onboarding friction.
- Implemented Android BYOD profiles with clear, accessible documentation, improving adoption.
- Work cross-functionally to provide assistance using automation and streamlined ideas

### Global IT Operations Manager (Business Scaling) @ Doctolib
Jan 2022 – Jan 2023 | Berlin, Germany
- Led IT expansion projects of a global team across international offices, focusing on SaaS solutions specifically for specific areas of Business Scaling (Workplace, Sales and Marketing, Product, Operations, and Tech).
- Coordinated with project managers/engineers to deliver scalable IT solutions and Wi-Fi & network stability for the entire organization.
-Managed mobile contract negotiations and large-scale onboarding for rapidly growing teams.

### IT Support Manager @ Doctolib
Jan 2020 – Jan 2022 | Berlin, Germany
- Led a 6-person support team; with exceptional SLA adherence and user satisfaction while staying within budget constraints.
- Created and delivered monthly IT onboarding sessions, making technical concepts accessible to new hires.
- Received internal “#Care” award twice for outstanding leadership and empathy-based service.

### IT Support @ Highsnobiety
Jan 2016 – Jan 2019 | Berlin Area, Germany
- Single-handedly ran the IT department for the entire duration of employment, covering Berlin, New York, Hong Kong, and Tokyo.
- Provided day-to-day support, managed onboarding and offboarding, directed all purchasing and invoicing, handled contract negotiations, expanded the internal IT system using Google Workspace, created a makeshift ticketing system (before migrating to Jira), introduced and managed mobile phone distribution for employees, and supported all meeting room setups and large-scale events.
- Joined the Highsnobiety in its infancy and grew as a professional along the company, making key decisions and advising the company on IT topics.

### Freelance Label Manager @ Avian
Jan 2015 – Jan 2016 | Berlin
- Organized and catalogued artwork for twelve artists and their releases.
- Liaised and negotiated with distributors on all topics involving lead times, costs, manufacturing, and release dates.
- Coordinated press and PR for each release. 
-	Set up an online store for Avian consisting of cassettes, vinyls, and merchandise. Negotiated costs with suppliers, handled lead times, balanced and managed stock, coordinated delivery logistics, and provided customer service support. 
- Maintained strict adherence to release schedules.

### Record Label Owner @ Resin
Jan 2013 – Jan 2016
- Planned limited run of ten releases, with the last release consisting of a remix EP from established artists Blawan, Shifted, Reeko, and Stenny.
- Organized the label’s licensing with UK agencies PRS and PPL, including registering Resin for ISRC numbers.
- Liaised with vinyl and digital distribution, allowing for robust financing. 
- Oversaw lead times, press and PR, mastering, manufacturing, and release dates for all artists.

### Application Support & Junior Business Analyst @ Countryside
Jan 2013 – Jan 2014 | Brentwood, England, United Kingdom
- Provided support for multiple internal bespoke systems for purchasing and inventory management. 
- Led training for inventory programs with onsite crew.
- Followed PRINCE2 methodologies to support project work.
- Made improvements to the purchasing system using MYSQL.

### Assistant Buyer @ Countryside
Jan 2012 – Jan 2013 | Brentwood, England, United Kingdom
- Managed and negotiated the procurement and organization of worksite expendables.
- Provided on-site support for senior buyers.

### Desktop Support @ The Ramblers
Jan 2008 – Jan 2009 | London, England, United Kingdom
- Provided desktop support to all staff.
- Managed server backup tapes.
- Trained staff on all IT systems.


## Education
### Bachelor's degree in IT Management For Business
University of Chichester


## Contact & Social
- LinkedIn: https://linkedin.com/in/jakewoodhouse88
- Website: http://www.soundcloud.com/bobbychamps

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Source: https://flows.cv/jakewoodhouse
JSON Resume: https://flows.cv/jakewoodhouse/resume.json
Last updated: 2026-04-07