Build strong client relationships through on-site and remote engagement.

Manage client IT systems, reviewing and optimizing network and systems for high-performance operation.

Analyze and update documentation of relevant network elements, collaborating with clients on implementing business efficiencies.

Conduct regular reviews of client IT incidents, trends, and assets, providing performance assessments and maintaining accurate system documentation.

Provide technical expertise and support, offering escalation and administrative assistance for assigned client issues, and collaborating with various teams to deliver top-tier IT services.

Responsible for providing remote and in-person systems administration and technical support for the Service Desk team.

Review, resolve, and escalate monitoring alerts generated by client's managed systems.

Support project-related work.

Provide expert advice and deliver exceptional customer service to clients, effectively addressing complex technical issues through remote and onsite support.

Collaborated closely with the network team to expertly reconfigure the internet infrastructure, ensuring that it met the specific network requirements.

Demonstrated proficiency in re-imaging a substantial number of computers and laptops.

Facilitated a seamless onboarding experience for staff members by efficiently reimaging, tracking, securing, and deploying workplace equipment and software.

Effectively managed a diverse range of hardware, software, and network challenges.

Took charge of preparing conference rooms for corporate meetings, meticulously setting up and configuring speakers, microphones, cameras, and displays.