# Jalaal Dirbas

> Primary Engineer at MicroMenders

Location: El Sobrante, California, United States
Profile: https://flows.cv/jalaal

## Work Experience
### Primary Engineer @ MicroMenders
Jan 2023 – Present | San Francisco Bay Area
Build strong client relationships through on-site and remote engagement.

Manage client IT systems, reviewing and optimizing network and systems for high-performance operation.

Analyze and update documentation of relevant network elements, collaborating with clients on implementing business efficiencies.

Conduct regular reviews of client IT incidents, trends, and assets, providing performance assessments and maintaining accurate system documentation.

Provide technical expertise and support, offering escalation and administrative assistance for assigned client issues, and collaborating with various teams to deliver top-tier IT services.

### Service Desk/Field Engineer @ MicroMenders
Jan 2023 – Jan 2023 | San Francisco Bay Area
Responsible for providing remote and in-person systems administration and technical support for the Service Desk team.

Review, resolve, and escalate monitoring alerts generated by client's managed systems.

Support project-related work.

### Technical Consultant @ SELERUM, INC.
Jan 2020 – Jan 2023 | Richmond, California, United States
Provide expert advice and deliver exceptional customer service to clients, effectively addressing complex technical issues through remote and onsite support.

### Helpdesk Intern @ West Contra Costa Unified School District
Jan 2019 – Jan 2019 | Richmond, California, United States
Collaborated closely with the network team to expertly reconfigure the internet infrastructure, ensuring that it met the specific network requirements.

Demonstrated proficiency in re-imaging a substantial number of computers and laptops.

### Desktop Services Intern @ SunPower Corporation
Jan 2019 – Jan 2019 | Richmond, California, United States
Facilitated a seamless onboarding experience for staff members by efficiently reimaging, tracking, securing, and deploying workplace equipment and software.

Effectively managed a diverse range of hardware, software, and network challenges.

Took charge of preparing conference rooms for corporate meetings, meticulously setting up and configuring speakers, microphones, cameras, and displays.


## Education
### Associate's degree in Information and communication technology
Diablo Valley College


## Contact & Social
- LinkedIn: https://linkedin.com/in/jalaaldirbas

---
Source: https://flows.cv/jalaal
JSON Resume: https://flows.cv/jalaal/resume.json
Last updated: 2026-04-05