# James Chang

> Software Engineer - Customer Support at ISCS

Location: Union City, California, United States
Profile: https://flows.cv/jameschang

## Work Experience
### Software Engineer - Customer Support @ ISCS
Jan 2011 – Present

### Business Systems Analyst @ Cal Casualty Insurance
Jan 2010 – Jan 2011

### Software Developer @ Quadrant Information Services
Jan 2009 – Jan 2010
Used Quadrant library to write Excel macros for client reports.

Designed user SQL database for internal points editor written in C++.

Implemented application to convert 6 million policy leads from partner source in xml to win/loss reports across various risk factors.

Led oversees development staff in building custom applications to convert client policy database into Quadrant quote files.
Experience in building applications in various languages (Visual Basic, C, C++, C#).

### Help Desk Manager @ Quadrant Information Services
Jan 2004 – Jan 2009
Managed the Quadrant Software support team. Defined department procedures and trained staff.  Achieved a 90% client satisfaction rate with service offered by the Help Desk.

Designed and troubleshot client Mappro/Elite reports. Built what if case studies for clients using Market Builder. Assisted clients with converting their book of business to Quadrant quote file format using Quote Converter. 

Took initiative to address client concerns of rate level changes after rate revision. Designed and built tool set to automate regression testing that caught 4 new bugs per revision. Initiative improved software quality and company efficiency.

Took lead in resolving persistent issues with system rates and provided training for staff on how to resolve and prevent such issues.

### Lead Rate Programmer @ Quadrant Information Services
Jan 2000 – Jan 2004
Programmed insurance rates for hundreds of markets into Quadrant software.
Implemented templates for client rates based on their guidance. Trained overseas staff to program client rates accurately using template. 
Coordinated programming of client rates into Quadrant software.
Imported client symbol definitions into Quadrant symbol database.


## Education
### B.A in Economics
University of California, Berkeley

### B.S in Computer Science
Cal State East Bay


## Contact & Social
- LinkedIn: https://linkedin.com/in/james-chang-5778a412

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Source: https://flows.cv/jameschang
JSON Resume: https://flows.cv/jameschang/resume.json
Last updated: 2026-04-10