# James Cramer

> Senior Software Engineer at Vanta

Location: Tampa, Florida, United States
Profile: https://flows.cv/jamescramer

I am a software engineer who works on custom solutions for a wide range of clients that require strong design and customer management skills along with being able to develop in a wide range of languages and frameworks. I work on the entire development lifecycle from design to implementation to support on a number of different front-end and back-end technologies and have a passion for improving team KTLO and on-call processes.

## Work Experience
### Senior Software Engineer @ Vanta
Jan 2024 – Present
- Tech lead of 6 engineers for an overhaul of Vanta's audit model to better match upmarket workflows. Prior to an Alpha launch, this project already influenced >$1 million in revenue. This project required interfacing across design and product on 5 different teams to build the feature set required.
- Oversaw an effort to improve our on-call load. Reduced alerts by 5x through a combination of revamping our error handling, moving to more user facing, actionable UI components, and removing non-actionable alerts. All this while reducing the number of errors users saw on our page 3x.
- Led an effort to improve page load times on our pages. Reduced page load times on all 5 of our owned pages by 2x while expanding the number of pages we monitored performance for from 3 -> 7.
- Led a completeness and accuracy project that allowed our auditors to view source data for Vanta automated tests. This gave auditors more confidence in our tests, reducing the amount of back and forth comments and manual uploads required from customers. To date, this has been used by >2000 audits to streamline the evidence collection process.

### Senior Software Engineer @ Qualtrics
Jan 2022 – Jan 2024 | Remote
- Developed solution integrated w/ ~50 Qualtrics product teams to move customer data for 175+ Texas
customers w/ net spends of >$10M to federally certified StateRAMP environment, allowing them to
continue as Qualtrics customers. Parallelized solution w/ Amazon SWF to see speed gains of >10x to
meet contracted 24 hour move deadlines
- Flexed in to help 3 product teams build controls to allow companies to limit the sharing of customer data
in dashboards to specific email domains. Feature required for ~$1M in banking deals to commit
- Lead department wide Root Cause Analysis (RCA) reviews and share learnings across the department.
Since sharing learnings across the department, incidents requiring review have fallen 2x
- Member of department Senior Engineering committee to drive operational improvements. Built
standardized templates for RCA reviews and project retros

### Software Engineer II @ Qualtrics
Jan 2020 – Jan 2022 | Seattle, Washington, United States
- Tech lead and leading developer for ~9 months project building custom sampling solution to send
specific numbers of surveys to customers to meet custom defined quotas. Built admin UI to allow
customer to customize quotas and view progress to quotas w/ no Qualtrics maintenance. Solution needed
for customer to sign >$2M deal
- Delivered department wide tech talks on alerting, monitoring, and parallelization. With knowledge from
tech talks, other developers implemented parallelization for 5+ customer solutions for average speedup
of 5x and other teams in the department eliminated their non-work hour alerts..
- Mentored 2 SDE interns and L3 new grad hire
- Drove on-call improvements in alerting and retry logic to reduce our weekly incident count by ~5x-

### Software Engineer I @ Qualtrics
Jan 2018 – Jan 2020 | Greater Seattle Area
- Drove on-call improvements in alerting and monitoring to reduce off-hours alerts to a few times per year
- Developed and supported custom solutions for 20+ customers across 50+ repos in numerous
languages/frameworks

### Grassroots Advanced Soccer Referee @ U.S. Soccer Federation
Jan 2020 – Jan 2022 | Greater Seattle Area
- Referee youth club soccer games and high school soccer games in the Seattle area
- Responsible for ensuring safety of players, coaches, and spectators throughout the game by enforcing the Laws of the Game
- Communicate with other officials quickly and efficiently to ensure the correct decisions are made
- Report scores and incidents in a timely matter to the governing authorities

### Grassroots Soccer Referee @ U.S. Soccer Federation
Jan 2019 – Jan 2019 | Greater Seattle Area

### Teaching Assistant @ Cornell University
Jan 2015 – Jan 2018 | Ithaca, New York, United States
•	Held office hours/recitation section to assist students in understanding difficult concepts/assignments
•	Graded exams and homework in an objective and fair manner
•	Recognized in Spring 2017 for outstanding work on the teaching staff

### Software Engineering Intern @ TRU Simulation + Training
Jan 2017 – Jan 2017 | Tampa/St. Petersburg, Florida Area
•	In Python, designed, implemented, and tested a cockpit identification system to enable one flight simulator to simulate multiple different helicopters
•	Created design documents and test suites for seamless transition to full time employees


## Education
### Bachelor of Science - BS in Computer Science
Cornell University


## Contact & Social
- LinkedIn: https://linkedin.com/in/james-cramer-bb918aaa

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Source: https://flows.cv/jamescramer
JSON Resume: https://flows.cv/jamescramer/resume.json
Last updated: 2026-03-29