A simple but beautiful idea, everyday conversation exhibits systematic design features essential to optimally comprehensible and comfortable interactions. This is James Giangola’s ground-breaking contribution to the field of Conversation Design, a concept he has been rigorously researching and documenting since 1995.

Experience

GoogleLead, Conversation Designer / Linguist

2014 — 2025

Sunnyvale, California, United States

AI Chatbot Design

Guidelines creation

Voice User Interface Design

UX Writer

Speech-synthesis linguist

Voice coach

Creative lead, Persona design & localization

VUI/persona UX research

Mentor

PANTA RHEIPrincipal

2012 — 2013

São Paulo

Creative Director & Principal Designer of Genesys-Prime Brasil, since acquisition of LM Sistemas in July 2012.

LM SistemasCreative Director

2007 — 2012

São Paulo e Região, Brasil

Since my arrival, LM grew from 12 to 160 employees, winning awards in “technology and customer service” year after year, and was acquired by Genesys in July 2012.

Voicepartners LLPVUI designer, Mentor

2003 — 2007

The world

Nuance CommunicationsSenior VUI Designer

2001 — 2003

Menlo Park, California

[Fun fact: Selected voice-over artist, consulted on the recording script, and coached her for Nuance's "Vocalizer" text-to-speech engine, which you probably know as "Siri."]

Education

Brown University

A.B.

UC San Diego

Master of Arts (M.A.)

Middlebury Institute of International Studies at Monterey

Experience+10

Education

A.B.

Master of Arts (M.A.)

M.A.

Experience