# James Kong

> SWE @ Assort Health - Specialty-specific voice AI to answer patient calls

Location: San Francisco, California, United States
Profile: https://flows.cv/jameskong

Building specialty specific generative voice AI that answers patient calls. Free your patients from waiting on hold.

Learn more: https://assorthealth.com

Hi! I'm James, an aspiring full-stack developer with a passion for building applications and continuously improving them with new features. My journey into software development began when I created a simple music player GUI. Seeing it come to life sparked a deep interest in programming and sharing it with family and friends made me realize how rewarding it is to bring ideas to life through code.

Currently pursuing an MS in Computer Science at Brandeis University, I’ve worked on projects like leading the development of a React Native app with over 1,600 daily users and building a payroll anomaly detection feature during my internship at Zebra Technologies. My leadership experiences as an instructor, TA, and IT technician have also taught me how to communicate technical concepts clearly and collaborate effectively.

I enjoy tackling challenges across the tech stack and am always excited to build innovative solutions. Let’s connect and explore opportunities to collaborate!

## Work Experience
### Agent Software Engineer @ Assort Health
Jan 2025 – Present | San Francisco, California, United States
Unlock 24/7 patient access with multilingual generative voice AI that answers patient phone calls. 9M+ interactions helping save employees times and improve access.

Trusted by thousands of providers at healthcare organizations: Palm Beach Orthopedics Institute, OrthoIndy, SharedPractices, Peninsula Orthopedics Associates, MDCS Dermatology, Cleaver Medical Group, Northern California Retina Vitreous Associates, Catalyst Medical Group, Chesapeake Healthcare OrthoIndy, Pediatric Associates of Southwest Missouri, and many more.

Backed by top institutional funds like Quiet Capital and leaders from Commure, Flatiron, AthenaHealth, Infinitus, and PathAI. Join us!

### Graduate Head Teaching Assistant - Intro to Problem Solving in Python @ Brandeis University
Jan 2024 – Jan 2024 | Waltham, Massachusetts, United States
• Lead bi-weekly recitations for a class of 70 students, facilitating in-depth discussions and reinforcing Python programming concepts

• Conduct weekly office hours to provide personalized academic support and guidance

• Oversee the grading process and coordinate exams to ensure fairness and accuracy

### IT Technician Level II @ Brandeis University
Jan 2022 – Jan 2024 | Waltham, Massachusetts, United States
• Delivered comprehensive on-site and virtual technical support to clients, managing up to 350 tickets per week

• Promptly tracked and resolved tickets using Jira with a 85% ticket resolution rate under 48 hours

• Facilitated the repair and re-imaging of staff and student devices, optimizing system performance

### Software Engineer @ Zebra Technologies
Jan 2023 – Jan 2023 | Dedham, Massachusetts, United States
• Developed a machine learning prototype interface for payroll anomaly detection using the Isolation Forest algorithm in Python, analyzing over 5.4k transactions from an IBM Db2 database streamlined by optimized SQL queries

• Automated API documentation according to OpenAPI specifications, reducing documentation time by 60% through custom Gradle tasks and plugins

• Refactored Punch API and wrote extensive unit tests using JUnit and Mockito, achieving a test coverage of 95% across all Punch service and method classes

### Lead Mobile App Developer @ Branda
Jan 2022 – Jan 2023 | Waltham, Massachusetts, United States
• Directed and mentored a team of 15 student developers on a React Native mobile app rated 4.5/5 stars and used by over 1.6k users daily

• Increased code efficiency by integrating new API routes and configurations into the backend, enhancing scalability and reducing response times by 30% during peak usage periods

• Improved user experience by implementing a chat bot, revamping the hours page to auto-refresh, adding dark maps to shuttle tracking tab, and fixing miscellaneous bugs

### Computer Science Instructor Level II @ Juni Learning
Jan 2021 – Jan 2022 | San Francisco, California, United States
• Provided engaging Python and Java lessons to a diverse group of students aged 8-16, fostering a passion for programming and technology among young learners

• Tailored teaching methods to suit individual skill levels and learning preferences, resulting in a 20% improvement in student comprehension and enthusiasm for coding

• Implemented effective record-keeping practices to monitor student progress and development, ensuring clear communication with parents and guardians about achievements and areas for improvement


## Education
### Master of Science - MS in Computer Science
Brandeis University

### Bachelor of Science - BS in Computer Science | Minor in Business
Brandeis University

### High School Diploma
Sharon High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/jamesdemingkong

---
Source: https://flows.cv/jameskong
JSON Resume: https://flows.cv/jameskong/resume.json
Last updated: 2026-04-10