• Drove the successful implementation of Paylocity, streamlining core HR functions and significantly improving operational efficiency.

• Drove the successful implementation of Absorb, streamlining company wide training to significantly improve operational efficiency.

• Ensured data integrity across ADP and Paylocity HRIS platforms through regular audits, maintaining compliance and accurate reporting for a workforce of over 500 employees.

• Managed the end-to-end employee lifecycle across systems, processing new hires, job changes, reorganizations, I-9/E-Verify compliance, and offboarding.

• Utilized HR data to generate insights and build dashboards that supported departmental decision-making.

• Acted as the primary point of contact for employee inquiries regarding benefits, payroll, and leave policies, delivering timely and accurate guidance.

• Maintained up-to-date HR documentation to ensure strict alignment with labor laws, regulatory requirements, and internal policies.

• Partnered with People Systems and key stakeholders to lead strategic initiatives focused on continuous process improvement and organizational growth.

• Supported cross-functional efforts with leadership to assess and optimize HR programs, resulting in measurable improvements to the employee experience and system usability.

• Maintained data integrity of HRSS, HRIS and ATS related to People Operations processes such as new hire communications, data entry, tracking, employee data changes, I-9/E-Verify process, job changes, re-orgs, and etc.

• Coordinated with cross functional teams to develop and enhance the employee onboarding experience.

• Thorough knowledge and strong functional skills in areas in Workday HCM, Onboarding, Compliance and Reporting.

• Served as the initial point of contact for employee questions/concerns about HR topics such as benefits, payroll, company policies, time off, etc to more than 1000 employees, globally.

• Responsible for handling all COVID inquiries and support initiatives to ensure safety and compliance in all office locations.

• Ensured new hires met safety criteria and vetted thoroughly out background checks.

• Partnered with People Systems to identify gaps for a continuous process and programs improvement to support business needs.

• Launched a ticketing system for People Operations to optimize workflows, streamline operations and improve overall efficiency.

• Assisted and launched a new compliance platform that included system configuration, integration, and change management.

• Ensured data accuracy by conducting bi-weekly data audits.

• Leveraged COVID data to provide trends and inform strategic decisions.

• Supported with COVID inquiries and initiatives to ensure safety and compliance in all office locations.

• Leveraged COVID data to provide trends and inform strategic decisions.

• Collected and presented data reports on a bi-weekly basis to teams to improve strategies and operations.

• Troubleshoot any technical issues, working with multiple teams to resolve or provide solutions.

• Monitored/analyzed operations and document data to improve efficiency of the team’s process, product and system.

• Designed various training, processes and workflow documents for the team.

• Coordinated and conducted training sessions to multiple teams for the Operations Support Services Specialist role.

• Documented, tracked and escalated community feedback.

• Communicated customer and team feedback to the engineering, product and design team to continuously improve on the product.

• Served as a point of escalation for customers and liaison to various teams.

• Streamlined processes that maximize efficiency and positively impact customer satisfaction.

• Trained and developed a talented team to provide an inclusive, diverse and safe culture.

• Assessed and selected top talent at the hourly team members and team leader levels by interviewing new candidates for hire and current team members promotion.

• Actively participated in the performance management process, which includes recognizing, coaching and providing meaningful feedback, and writing and delivering performance reviews.

• Retained and developed top talent by creating a collaborative work environment, encouraging innovation and learning,

• Analyze schedules to ensure proper staffing levels that meet business needs.

• Effectively execute and lead the teams through new initiatives and changes.

• Lead strategically by creating goals and plans to accomplish them.

• Acted as a point of escalation to resolve issues with customers, partners and employees.

• Managed projects through MyPerformance to ensure all deadlines are met and to generate the highest sales in a department.

• Strategized schedules and planned to complete planograms on a timely basis which impacted customer satisfaction.

• Managed day to day operations of Presentation team with workbench to impact presentations and sales.

• Ensured presentation, pricing, and signing is maintained and executed to generate high sale results.

• Interviewed candidates to identify skills, experiences, and knowledge in relation to position requirements.