# James Kye

> People Operations at Mainspring Energy

Location: Mountain View, California, United States
Profile: https://flows.cv/jameskye

With over four years in the field of human resources, operations support and customer service, my core competencies lie in streamlining people operations processes and enhancing employee experiences. At Nuro, my mission was to maintain the integrity of HR systems and deliver exceptional support to over a thousand global employees. Our team valued collaboration, and we strived to foster a culture that aligned with the organization's dedication to innovation and safety.

As a Human Resources Coordinator, I played a pivotal role in refining the onboarding process and served as the primary point of contact for HR-related inquiries. My expertise in Workday HCM and compliance, combined with a strong focus on attention to detail, enabled me to contribute significantly to improving our HRIS and ATS. Prior to this, my efforts in operations support involved driving process improvements and ensuring safety across office locations, showcasing my commitment to operational excellence and strategic data analysis.

## Work Experience
### Human Resources Coordinator @ Mainspring Energy
Jan 2024 – Present | Menlo Park, CA
- Drove the successful implementation of Paylocity, streamlining core HR functions and significantly improving operational efficiency.
- Drove the successful implementation of Absorb, streamlining company wide training to significantly improve operational efficiency.
- Ensured data integrity across ADP and Paylocity HRIS platforms through regular audits, maintaining compliance and accurate reporting for a workforce of over 500 employees. 
- Managed the end-to-end employee lifecycle across systems, processing new hires, job changes, reorganizations, I-9/E-Verify compliance, and offboarding.
- Utilized HR data to generate insights and build dashboards that supported departmental decision-making.
- Acted as the primary point of contact for employee inquiries regarding benefits, payroll, and leave policies, delivering timely and accurate guidance.
- Maintained up-to-date HR documentation to ensure strict alignment with labor laws, regulatory requirements, and internal policies.
- Partnered with People Systems and key stakeholders to lead strategic initiatives focused on continuous process improvement and organizational growth.
- Supported cross-functional efforts with leadership to assess and optimize HR programs, resulting in measurable improvements to the employee experience and system usability.

### Human Resources Coordinator @ Nuro
Jan 2022 – Jan 2023 | Mountain View, California, United States
- Maintained data integrity of HRSS, HRIS and ATS related to People Operations processes such as new hire communications, data entry, tracking, employee data changes, I-9/E-Verify process, job changes, re-orgs, and etc. 
- Coordinated with cross functional teams to develop and enhance the employee onboarding experience.
- Thorough knowledge and strong functional skills in areas in Workday HCM, Onboarding, Compliance and Reporting.
- Served as the initial point of contact for employee questions/concerns about HR topics such as benefits, payroll, company policies, time off, etc to more than 1000 employees, globally.
- Responsible for handling all COVID inquiries and support initiatives to ensure safety and compliance in all office locations.
- Ensured new hires met safety criteria and vetted thoroughly out background checks. 
- Partnered with People Systems to identify gaps for a continuous process and programs improvement to support business needs.
- Launched a ticketing system for People Operations to optimize workflows, streamline operations and improve overall efficiency.
- Assisted and launched a new compliance platform that included system configuration, integration, and change management.
- Ensured data accuracy by conducting bi-weekly data audits.
- Leveraged COVID data to provide trends and inform strategic decisions.

### Operations Support Service Specialist @ Nuro
Jan 2019 – Jan 2022 | Mountain View, California
- Supported with COVID inquiries and initiatives to ensure safety and compliance in all office locations.
- Leveraged COVID data to provide trends and inform strategic decisions.
- Collected and presented data reports on a bi-weekly basis to teams to improve strategies and operations. 
- Troubleshoot any technical issues, working with multiple teams to resolve or provide solutions.
- Monitored/analyzed operations and document data to improve efficiency of the team’s process, product and system.
- Designed various training, processes and workflow documents for the team.
- Coordinated and conducted training sessions to multiple teams for the Operations Support Services Specialist role.
- Documented, tracked and escalated community feedback.  
- Communicated customer and team feedback to the engineering, product and design team to continuously improve on the product. 
- Served as a point of escalation for customers and liaison to various teams.

### Executive Team Leader @ Target
Jan 2018 – Jan 2018 | Redwood City, California
- Streamlined processes that maximize efficiency and positively impact customer satisfaction.
- Trained and developed a talented team to provide an inclusive, diverse and safe culture.
- Assessed and selected top talent at the hourly team members and team leader levels by interviewing new candidates for hire and current team members promotion.
- Actively participated in the performance management process, which includes recognizing, coaching and providing meaningful feedback, and writing and delivering performance reviews.
- Retained and developed top talent by creating a collaborative work environment, encouraging innovation and learning,
- Analyze schedules to ensure proper staffing levels that meet business needs.
- Effectively execute and lead the teams through new initiatives and changes. 
- Lead strategically by creating goals and plans to accomplish them.
- Acted as a point of escalation to resolve issues with customers, partners and employees.
- Managed projects through MyPerformance to ensure all deadlines are met and to generate the highest sales in a department.

### Senior Team Leader @ Target
Jan 2017 – Jan 2018 | Mountain View, California
- Strategized schedules and planned to complete planograms on a timely basis which impacted customer satisfaction.
- Managed day to day operations of Presentation team with workbench to impact presentations and sales.
- Ensured presentation, pricing, and signing is maintained and executed to generate high sale results.
- Interviewed candidates to identify skills, experiences, and knowledge in relation to position requirements.

### Logistics Flow Team Leader @ Target
Jan 2016 – Jan 2017 | Mountain View California
- Supervised and managed 20 team members to ensure that daily tasks are being completed while implementing sale strategies and customer service.
- In charge of assigning team members to different departments of the store to ensure safety and efficiency of completing daily tasks in a fast paced environment.
- Strategized and planned with Executive Leaders to come up with new ways to run operations.

### Presentation, Logistics and Backroom Team Member @ Target
Jan 2015 – Jan 2016 | Mountain View, California
- Arranged and reset store shelves, signs, labels and merchandise provide great guest experience.
- Interacted with every customer to give them a great shopping experience.
- Maintained our customer-focused store brand by keeping the environment clean and organized.

### Pro Shop Assistant @ Mountain View Tennis
Jan 2015 – Jan 2018 | Mountain View, California
- Provided and managed court assignments evenly to guests and coaches.
- Responsible for organizing, cleaning, keeping courts in top condition, answering multiple phone calls, replying to emails and ensuring quality customer service.
- Responsible for purchasing supplies for the Pro Shop.

### Junior Product Designer @ Black Design Associates
Jan 2014 – Jan 2014 | Torrance, California
- Manufactured an operating Batmobile.
- Experienced processing wood work, metal work and fiberglass.

### Teacher's Assistant(Design Studio) @ Otis College of Art and Design
Jan 2012 – Jan 2013 | Los Angeles, California
Assisted and advised to students to refine their skills in design.

### Industrial Design Intern @ Lomak Industrial Co. Ltd
Jan 2013 – Jan 2013 | Hong Kong, China
- Researched current underwater flashlights to have a better understanding of cost, material and aesthetics for Lomak products.
- Sketched ideations to manufacture future Lomak products.

### Sales Representative @ Cutco Vector Marketing Corp
Jan 2011 – Jan 2011 | San Jose, California
- Sold Cutco products to customers on a one on one basis through recommendations from friends and family while giving great customer service
- Scheduled appointments with customers, submit orders and advertise the products
- Increased revenue by selling 10 packages of knives


## Education
### Bachelor of Fine Arts 2010-2014 in Product Design
Otis College of Art and Design

### High School Diploma
Los Altos High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/kyejames
- Portfolio: http://cargocollective.com/jameskye

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Source: https://flows.cv/jameskye
JSON Resume: https://flows.cv/jameskye/resume.json
Last updated: 2026-04-13