# James Navarrete > B2B SEO Content Writer | Digital Marketer Location: San Francisco, California, United States Profile: https://flows.cv/jamesnavarrete B2B content writer with experience creating long-form, SEO focused content for clients across legal, SaaS, manufacturing, real estate, logistics, and professional services. At Proleadsoft, I focus on helping clients position themselves as trusted resources in their industries, driving traffic through extensively researched blogs, SEO optimized land pages, and timely, industry-relevant emails and newsletters. I regularly research and translate complex technical topics into clear, authoritative, and audience-friendly content, tailored to brand voice and business goals. My work helps clients improve their visibility organically with stronger search presence and inbound lead generation, through high-quality, SEO-driven content. ## Work Experience ### B2B Content Writer @ Proleadsoft Jan 2015 – Present | Remote Responsible for researching and producing long-form, SEO-informed content for B2B clients in complex and regulated industries, translating technical topics into clear, audience-focused writing. ### Founder @ Late Nite Supply Jan 2024 – Jan 2025 | remote Late Nite Supply is dedicated to creating techno fashion and rave wear for lovers of house, techno, and underground electronic music. ### Product Designer @ Teknomadic Jan 2023 – Jan 2024 | Around the world Teknomadic is an online travel magazine and blog dedicated to the digital nomad lifestyle, and underground electronic music culture. We help people who are interested in becoming digital nomads find the answers they need to all their questions about the lifestyle before they take the plunge. We also extensively cover the global underground house and techno scene, guiding our readers to the best festivals, night clubs and events around the world. At Teknomadic, we are firm believers that life begins when work ends. ### Operations Team Lead @ Truebill - We're Hiring! Jan 2018 – Jan 2023 | San Francisco, CA - Led a high-performing team of 5 agents, successfully managing and resolving over 300 support issues daily on the Intercom platform. - Effectively handled customer escalations, limiting refunds to less than 3% of bills negotiated. - Played a key role in scaling the Bill Negotiation service to generate monthly revenue exceeding $1,000,000. - Proactively identified pain points and collaborated with Product to implement solutions that led to a 25% increase in CSAT scores. - Provided comprehensive training, feedback, and coaching to 4 new team members, ensuring their successful onboarding. - Ensured adherence to quality standards and KPIs for 2 teams of overseas agents processing more than 1,000 bill negotiations daily. - Conducted numerous user interviews, analyzing retention rates, CSAT scores, refund requests, and complaints to drive customer-centric improvements. ### Customer Support @ MasterClass Jan 2017 – Jan 2018 | San Francisco, CA As a Customer Support agent at Masterclass, I responded to dozens of support requests via both phone and email daily. Using Zendesk to manage incoming support requests, I am able keep response times very low while solving customer issues. Equally at home helping customers over the phone, or via email, my communication skills allow me to instantly form rapport with customers and provide top notch support to every ticket handled. ### Customer Experience Specialist @ SquareTrade Jan 2013 – Jan 2015 Getting people and their devices "back to good" is what I do. ### Account Manager @ Viking Moving and Storage Inc. Jan 2012 – Jan 2013 Placed 75+ outbound sales calls per day to clients who had requested moving quotes. Managed a constantly evolving database of 200 to 300 clients. Booked dozens of moves and provided customer service and support to each client. ### Account Director @ Universal Promotions Jan 2011 – Jan 2012 Interacts with consumers in an in-store, direct marketing environment, as a representative of our client's product. ### Multimedia Producer @ Axess Multimedia Jan 2008 – Jan 2011 | El Paso, Texas Produced, scripted, shot, edited and voiced dozens of TV commercials. ### Video Editor @ Entravision Communications Jan 2006 – Jan 2007 As a video editor for the morning show "Despierta El Paso", I was responsible for preparing B-roll and news packages for use during our live broadcasts and interview segments. ## Education ### UX Academy in UX Design and Research Designlab ### Bachelor of Arts (B.A.) in Communication The University of Texas at El Paso ### Bachelor of Arts (B.A.) in Psychology University of Texas at El Paso ### Bachelor of Arts - BA in Psychology The University of Texas at El Paso ### Bachelor of Arts - BA in Psychology The University of Texas at El Paso ## Contact & Social - LinkedIn: https://linkedin.com/in/james-g-navarrete - Website: https://www.teknomadic.com - Website: https://jnuxdesign.com --- Source: https://flows.cv/jamesnavarrete JSON Resume: https://flows.cv/jamesnavarrete/resume.json Last updated: 2026-04-05