• Spearhead design initiatives on platform teams focused on generative AI agent experiences, no-code/low-code application development, and mobile.

• Accelerated app deployment speed for admins and developers by leading UX strategy, securing executive buy-ins and acquiring 120 new headcount for Salesforce’s platform team, substantially enhancing the user experience.

• Executed a comprehensive inventory of 40+ builder tools to establish consistent design patterns, improving usability for admins and reducing friction across products.

• Led Agentforce’s mobile native full voice experience, securing 7 design patent filings for innovation in animation and company branding.

• Mentored and coached 6+ designers through formal programs and informal guidance, driving measurable skill growth and enhancing overall team performance with the promotion of 1 staff member.

• Drove DevOps incident management design strategy across Atlassian’s ecosystem, covering Statuspage, Opsgenie, Slack, and Jira integrations.

• Redesigned the Statuspage incident communication product, boosting visual appeal by 7% and ease of use by 3% (HaTs surveys).

• Owned the web and native app experience for the HipChat Server and Data Center family of products.

• Led interaction, visual, and UX design for Prosper’s borrower-facing responsive website.

• Developed mobile-first IA and design strategy for the borrower experience, reducing support calls by 20%, duplicate payments by 60%, and simplifying navigation from 9 to 4 items.

• Contributed to the design system, including global styles and front-end component library.

• Led UX research, design, and strategy across all Viator consumer platforms.

• Designed Android, iOS (mobile/tablet), and Apple Watch apps from concept to launch, driving a 75% increase in downloads, 15% faster checkout, and sustained 4.0+ app store ratings.

• Recognized as one of the top 3 high-performing employees in 2014.

• Designed mobile product family including mobile web, iOS, and Android applications.

• Led the iOS7 redesign project for iPhone and iPad applications.

• Designed and maintained B2B applications within the Commercial Electronic Office portal.

• Created touch-centric banking experiences for tablet and mobile devices.

• Led design for the iMOMOU community social networking website/mobile app.

• Designed and launched the company’s first iOS mobile app.

Swim beach lifeguard and EMT (emergency medical technician) for the surrounding community.

Leading the senior Industrial Design class in fundraising, professional networking, and planning the Senior show in May 2010.