# James Rafferty > UX and Product Design Location: San Francisco, California, United States Profile: https://flows.cv/jamesrafferty Capable analysis, design, documentation, and prototyping of complex systems/mobile device experiences. Committed advocate of user-centered design. Skilled designer with a concentrated strength applying the principles of typography as a guiding strength behind communication and information hierarchies. Well-versed in Figma and Adobe Creative Suite (InDesign, Illustrator). Integrating Claude, ClaudeCode, and ChatGPT into the design process. Other tools include Jira, Confluence, Jira Align, Miro, Mural, and User Inverviews. ## Work Experience ### Senior Product Designer @ Gallup Jan 2025 – Present | San Francisco, California, United States ### Senior Product Designer @ Atlassian Jan 2021 – Jan 2025 | San Francisco Bay Area ### UX Lead @ DesignMap Jan 2015 – Jan 2021 | DesignMap Part of the team that helped leading technology companies build products that make our ‘everyday’ better and easier. ### Senior UX Designer @ N3TWORK INC Jan 2013 – Jan 2015 Member of a tight, core team that designed and delivered N3TWORK, an App Store Best of 2014 video sharing iOS app. Worked closely with SDE’s and presented directly to the CEO during design and iteration. Designed imagery and videos for App Store promotion, and banner graphics for social networks. Role also required wire framing, creation of functional specs, rapid prototyping using Pixate, creation and management of production-ready assets, and conducting user research. ### Senior Designer @ DesignMap, Inc. Jan 2012 – Jan 2013 | San Francisco Applied a variety of UX design strategies and methodologies to develop and improve complex, data-heavy web applications for enterprise companies. ### User Experience Designer @ Amazon Lab126 Jan 2007 – Jan 2012 | Cupertino, CA UX/UI design, visual design, and documentation of the features and components on all Kindle e-ink devices from launch of the first device through Paperwhite, between 2007 and 2012. Facilitated review meetings. Worked directly with Product Management, executive stakeholders, and SDE’s to identify and refine business requirements, develop features based on new discovery during iteration, and implement best-practices UX design. Solo UX and visual designer of periodicals experience. Managed bug triage and provided design solutions for all UX/UI localization issues pertinent to page layout, keyboard design, UI components, text string truncation, and fixed layout content on e-ink touch devices. Designed and implemented a process for documentation of UX flows and visual design presentations. Conducted training sessions in applying a streamlined production workflow for UX design and documentation across several teams throughout Amazon. Worked directly with the VP of Type Operations from Monotype Imaging to optimize fonts for display on Kindle e-ink devices. Worked with other outside vendors/contractors to produce functional specs and UX documentation. Mentored and trained junior designers. Worked directly with User Research experts defining test scenarios, conducting ethnographic studies, observing usability testing, and analyzing test/study data. ### Graphic, Web and UI Designer @ Independant Contractor Jan 2007 – Jan 2007 | San Francisco Bay Area Worked on various print and interaction projects including website design, HTML e-mails, book covers, brochures, logos, sell sheets, and other collateral. Clients included CSH (Community for Supportive Housing), OSPD (Office of the State Public Defender), San Francisco LGBT Community Center, Institute of Andean Studies, and InnerSight. ### Graphic Designer @ Psy/Ops Type Foundry Jan 2004 – Jan 2007 Graphic Designer, Font Tech responsible for the development, design, and production of in-house promotional collateral including direct mail postcards, specimen catalogs, and the company website. Did design/production work and weight/style variants of several typefaces. Received additional training in font mastering and True Type hinting using Font Lab and Fontographer. ## Education ### BFA w/ High Distinction in Graphic Design California College of the Arts ### Graphic Communications City College of San Francisco ## Contact & Social - LinkedIn: https://linkedin.com/in/jamesrafferty - Portfolio: http://jamesraff.com --- Source: https://flows.cv/jamesrafferty JSON Resume: https://flows.cv/jamesrafferty/resume.json Last updated: 2026-04-13