Leading the design, implementation, and continuous improvement of a nationwide technical training program for field service technicians and subcontractors. I am responsible for developing comprehensive training materials aligned with evolving product offerings, industry standards, and organizational objectives. I conduct both in-office and on-site training, facilitate technician onboarding and certification, and perform field evaluations to ensure proficiency in maintenance, troubleshooting, and safety protocols. I collaborate cross-functionally with Engineering, Product, and Customer Support teams to align training initiatives with business goals, while promoting a culture of continuous learning and operational excellence.

Championed comprehensive product documentation and training initiatives across the organization, directing the development and management of resources critical to informing marketing, sales, and operational workflows. Orchestrated end-to-end training programs to equip stakeholders with essential knowledge for maximizing support of product offerings.

Drove successful partner network onboarding and training for White Label and API Customers, ensuring seamless integration and superior service delivery.

Led direct collaboration with product teams to craft precise release notes, identify essential training requirements, and meticulously verify the accuracy of training materials. Conducted comprehensive assessments of internal and external training needs for the product, ensuring alignment with strategic objectives. Played a pivotal role in content creation, overseeing the development, quality assurance, and timely delivery of crucial instructional materials.

Facilitation of on-boarding training, various ongoing and refresher trainings for classes up to 40+ trainees

• Design, develop, facilitate, and evaluate multi domain-based learning experiences enabling trainees to safely perform testing in hands-on lab

• Create evaluative content, conduct examinations, and coach trainees

• Document evaluations, feedback, and procedures following established practices

• Schedule training sessions, send various notifications to trainees and stakeholders, and verify completion of LMS (Learning Management System) -based deliverables

• Develop innovative ways to enhance training experience

• Partner with Developers and Engineering teams for their technical writing needs

• Utilize the LMS (EduBrite) to analyze training data

• Collaborate with Safety Team for Risk Assessment and Risk Management tasks

• Performed the role of an Autonomous Systems Driver/Operator

Head coach of Junior Sharks 10U A, 07.

Assistant coach of Junior Sharks 11U AAA, 06.

Assistant coach of Junior Sharks 11U AAA, 05.

• Prepared and implemented practice plans for all on-ice sessions for various age groups, 8-16 years old.

• Demonstrated knowledge of USA Hockey's guidelines for skill progression tailored to different age groups.

• Provided support to the volunteer coach in organizing practice setups using teaching aids.

• Achieved consistent success in exceeding parents' expectations through the creation of interactive and engaging practice plans.

• Ensure all players receive an equal amount of instruction.

• Supervised all players and volunteers during practice sessions.

• Maintained open lines of communication with parents and players,

regularly updating them on progress and conducting seasonal reviews to evaluate goals.

• Coordinated logistics and facilitated smooth team travel experiences for tournaments and local games.