# James Reed > Results-driven Learning & Development Specialist Location: Morgan Hill, California, United States Profile: https://flows.cv/jamesreed Experienced Training Facilitator with a demonstrated history of working in the Energy, EV Charging, Autonomous Vehicle, Youth Coaching, and Dealer Management System industries. Skilled in Jira, Confluence, Keynote, Learning & Development, Training, Customer Service, Advertising, and Coaching. Strong human resources professional with an Associate of Arts (AA) focused on Business, Management, Marketing, and Related Support Services. ## Work Experience ### Senior Technical Training Specialist @ Mainspring Energy Jan 2025 – Present | Menlo Park, CA Leading the design, implementation, and continuous improvement of a nationwide technical training program for field service technicians and subcontractors. I am responsible for developing comprehensive training materials aligned with evolving product offerings, industry standards, and organizational objectives. I conduct both in-office and on-site training, facilitate technician onboarding and certification, and perform field evaluations to ensure proficiency in maintenance, troubleshooting, and safety protocols. I collaborate cross-functionally with Engineering, Product, and Customer Support teams to align training initiatives with business goals, while promoting a culture of continuous learning and operational excellence. ### Product Specialist @ EV Connect Jan 2022 – Jan 2024 Championed comprehensive product documentation and training initiatives across the organization, directing the development and management of resources critical to informing marketing, sales, and operational workflows. Orchestrated end-to-end training programs to equip stakeholders with essential knowledge for maximizing support of product offerings. Drove successful partner network onboarding and training for White Label and API Customers, ensuring seamless integration and superior service delivery. ### Product Specialist. Learning Design Team @ Tekion Corp Jan 2021 – Jan 2022 Led direct collaboration with product teams to craft precise release notes, identify essential training requirements, and meticulously verify the accuracy of training materials. Conducted comprehensive assessments of internal and external training needs for the product, ensuring alignment with strategic objectives. Played a pivotal role in content creation, overseeing the development, quality assurance, and timely delivery of crucial instructional materials. ### Lead Autonomous Vehicle Training Facilitator @ Apple (Contract Via Kett Engineering) Jan 2018 – Jan 2021 | Kett Engineering Facilitation of on-boarding training, various ongoing and refresher trainings for classes up to 40+ trainees • Design, develop, facilitate, and evaluate multi domain-based learning experiences enabling trainees to safely perform testing in hands-on lab • Create evaluative content, conduct examinations, and coach trainees • Document evaluations, feedback, and procedures following established practices • Schedule training sessions, send various notifications to trainees and stakeholders, and verify completion of LMS (Learning Management System) -based deliverables • Develop innovative ways to enhance training experience • Partner with Developers and Engineering teams for their technical writing needs • Utilize the LMS (EduBrite) to analyze training data • Collaborate with Safety Team for Risk Assessment and Risk Management tasks • Performed the role of an Autonomous Systems Driver/Operator ### Ice Hockey Coach @ Sharks Sports & Entertainment LLC Jan 2015 – Jan 2018 | San Jose, California, United States Head coach of Junior Sharks 10U A, 07. Assistant coach of Junior Sharks 11U AAA, 06. Assistant coach of Junior Sharks 11U AAA, 05. -Prepared and implemented practice plans for all on-ice sessions for various age groups, 8-16 years old. -Demonstrated knowledge of USA Hockey's guidelines for skill progression tailored to different age groups. -Provided support to the volunteer coach in organizing practice setups using teaching aids. -Achieved consistent success in exceeding parents' expectations through the creation of interactive and engaging practice plans. -Ensure all players receive an equal amount of instruction. -Supervised all players and volunteers during practice sessions. -Maintained open lines of communication with parents and players, regularly updating them on progress and conducting seasonal reviews to evaluate goals. -Coordinated logistics and facilitated smooth team travel experiences for tournaments and local games. ### Sales/Finance Associate @ North Bay Motorsports Jan 2012 – Jan 2015 | Santa Rosa CA Assist customers with vehicle purchases, Develop a rapport with previous customers, expert knowledge on current and new products, Understanding customer’s questions or concerns and fulfilling them, Enhance dealership reputation by giving the best customer service possible, Report to sales manager with weekly reports, Close Sales, Answer questions about warranties, finance, and other services. Successfully finance customers, collect payment do all necessary paperwork for vehicle purchase. ## Education ### Associate of Arts (AA) in Business, Management, Marketing, and Related Support Services Santa Rosa Junior College ### General Studies College of the Canyons ## Contact & Social - LinkedIn: https://linkedin.com/in/james-reed-500668b6 --- Source: https://flows.cv/jamesreed JSON Resume: https://flows.cv/jamesreed/resume.json Last updated: 2026-04-13