# James Rimes > Senior Product Designer at A+E Global Media Location: San Francisco Bay Area, United States Profile: https://flows.cv/jamesrimes ## Work Experience ### Senior Product Designer @ A+E Global Media Jan 2024 – Present | New York, United States ### Senior Product Designer, UX Audits @ Williams-Sonoma, Inc. Jan 2024 – Jan 2024 | San Francisco, California, United States Joined WSI to lead UX audits across Williams Sonoma’s eight brands with the purpose of evaluating, defining, and aligning UX best practices to increase conversion across product categories. ### Senior Product Designer, Amazon Health @ Amazon Jan 2023 – Jan 2023 | San Francisco Bay Area Designing user-centered experiences at the intersection of technology and healthcare for Amazon Health and One Medical. Supported a large initiative on web and mobile, making impactful contributions that touched millions of prime members (vague due to NDA) ### Senior UX Designer @ Shutterfly, Inc. Jan 2020 – Jan 2023 | San Francisco Bay Area Led design for the mobile product creation path, designing a new builder architecture for the Shutterfly mWeb experience. Lead designer of a large initiative to redesign our wall product experience. Enhanced several native mobile app projects for Shutterfly / Snapfish for both Android and iOS. Collaborated with our developers in Israel on AR projects to improve product visualization and drive engagement. Led the Snapfish mWeb creation experience redesign for Snapfish, CVS, and Walgreens, which will significantly enhance navigation. ### User Experience Designer @ Snapfish Jan 2016 – Jan 2020 | San Francisco Bay Area Redesigned the Snapfish mobile app and mWeb product details page to enhance the visibility of options. Designed the mobile app autocomplete and created components contributing to the Snapfish design system. Collaborated with our cross-functional teams, including engineers, product managers, and stakeholders, to gather requirements and ensure timely delivery. Created prototypes for testing and participated in in-person moderated user testing to gather feedback and synthesize insights. ### Implementation Manager, Senior Designer @ Snapfish Jan 2014 – Jan 2016 Led the design ingestion and implementation process of our digital assets. Collaborated to improve our internal tool, which I was involved with from 0-1 during its early conception. Partnered with another designer to enhance the overall taxonomy. Owned the site's overlay process and implementation for all the International sites and partners, CVS and Walgreens. Continued supporting these projects while transitioning to the UX team as a UX designer. ### Implementation Manager, Design Services @ HP Jan 2005 – Jan 2014 Owner of our product design catalog's digital asset ingestion process. Worked in a version control DevOps tool ( Perforce ) to edit Xmls and Photoshop to add design assets, merchandise and launch designs to production and staging. Partnered with Engineering, PMs, and design to build a user-friendly tool from 0-1. Partnered with a small team in India for ingestion, then the tool evolved, supporting all countries and partners. A larger team was formed ( design services team ). I was the implementation lead on the team, where I continued to collaborate with the team to improve the tool and process. ### Senior Product Support Specialist @ Snapfish Jan 2003 – Jan 2005 Joined Snapfish as the 3rd customer service rep during its start-up days when the company had a headcount of about 30. Supported the Snapfish website and managed escalation issues from Level 1 customer service representatives. Managed fraud reports and issued refunds, and filed chargebacks. Helped build out the team and train new representatives as the company grew. ### Customer Support Specialist @ Macromedia, Inc. Jan 2000 – Jan 2003 Provided support for Macromedia customers and with the Macromedia suite of products (Dreamweaver, Flash, Freehand, Fireworks). Answered questions on the server side and web design tools. Troubleshoot product installation and download issues. Obtained and reissued new serial numbers, issued refunds, and supported the online store. ### Technical Support Product Specialist @ 3DO Inc. Jan 1999 – Jan 2000 The main point of support for Meridian 59 players, an MMORPG (massively multiplayer online role-playing game and one of the longest-running original role-playing games. Troubleshot technical issues for the PC-based game. The in-game Guardian and led users on challenges and events. Created faqs and tips and tricks. ### Customer Service Representative @ PlayStation Jan 1998 – Jan 1999 Provided phone and email support for PlayStation users. Tested new game features and reported findings. Contributed to the FAQs to ensure our online support page was current. Supported escalated level 2 customer calls. ## Education ### UC Berkeley Extension ## Contact & Social - LinkedIn: https://linkedin.com/in/james-rimes-1475a56 --- Source: https://flows.cv/jamesrimes JSON Resume: https://flows.cv/jamesrimes/resume.json Last updated: 2026-02-23