# Jamie Chow > Product Design Lead | Researcher | UX Instructor & Mentor | Web Accessibility Specialist (WAS) Location: Seattle, Washington, United States Profile: https://flows.cv/jamiechow I've always been one of those people you can bring your problem to and I'll bring you a solution... actually, maybe even several solutions.I'm a firm believer in functional and creative design solutions to solving complex problems. My approach to User Experience Design is to empathize with humans — lead by example, data, and research. I love taking something ordinary and turning it into something extraordinary!As a digital UX Product Designer | Researcher, I have 9+ years of experience managing the end-to-end/zero-to-one product lifecycle from conception to commercialization. Prior to this, I spent 8 years as a Technical Outdoor Product Researcher, Designer, and Developer focused on tactile products & apparel. In total, I bring along over 17 years of uniquely curated enterprise product expertise. I pride myself on delivering thoughtful, pragmatic, impact-proven, innovative solutions centered around human needs and behaviors.I thrive in creating dynamic, delightful, and high-quality, simple experiences not only in products but also in my day-to-day life. Inquisitive listener, clear communicator, rapid iterator, and an impact-driven deliverer. I'm a curious learner with a vivacious appetite for knowledge and spreading knowledge #CommunityNotCompetition #GrowthMindset. Let's chat about Inclusive Design, UX Web Accessibility, Diversity & Belonging, Machine Learning, Sustainability, and all things geeky! Also, rock climbing. I love rocks! :) Email: jamiechowux @ gmail . comSkills:Universal Design Methodologies, Qualitative Research, Consumer Research, Market Analysis, Heuristic Evaluation, In-person/remote Focus Groups, Diary Studies, Ethnographic Research, Generative/Evaluative Studies, Participant Recruitment, Screener, Surveys, Data Synthesis, Persona Development, Brand Identity, Customer Journey Mapping, Service Design, IXD Storytelling, Information Architecture, Sitemaps, Card Sorting, Design Systems, Wireframing, Prototyping in Figma, Invision, Usability Testing, Stakeholder Management, Agile Methodology, Leading Design Critiques, Non-bias Constructive Actionable Feedback, Workshop Planning, and Facilitation.Languages:English/Cantonese/Mandarin/HTML/CSS/Human-Centric Design ## Work Experience ### Freelance Senior Product Designer @ Unknown Jan 2024 – Present | Seattle, Washington, United States ### UX Instructor & Mentor @ QTBIPOC Design Jan 2020 – Present | New York, United States QTBIPOC is a 503c non-profit mission-driven organization empowering the next generation of LGBTQ + BIPOC designers and researchers with free accessible design education, mentorship, and networking opportunities to break into the digital creative industry/tech. Responsible for: - Develop and evolve curriculum focusing on human-centric design thinking, strategy, and process, building wireframes lo-fi-hi-fi in Figma, developing interactive prototypes, UX research (both generative and evaluative methodologies), customer journey map, user flow diagrams, and foundational UX design principles - Emphasis on Lean UX, rapid prototyping, user testing, research evaluation and report synthesizing - Service and support - Cultivate a welcoming, supportive, inclusive community/environment fostering a continuous learning journey of 3 cohorts, graduating 120+ UX Designers and Researchers enriching their career prospects ### Lead Product Designer | Researcher @ Delta Dental of California Jan 2019 – Jan 2024 | San Francisco Bay Area Delta Dental is the largest dental system plan in the United States. We provide exceptional service to 68 million customers who use our products. As a Product Designer & Researcher, I curated high-quality data-driven research and designs for the organization. A holistic and systems thinker—strategically align our enterprise goals to our customer's needs. I champion the voice of our users and bring them back to the business to ensure we're building the best digital products and services. Bridging research insights and turning them into impactful, elegant, and intuitive designs is my forte. Awards: DIB Foundation Leader, A11y Champion ### Product Designer @ HP Jan 2018 – Jan 2019 | Palo Alto, California Product Designer within the HP Global Digital Experience & Marketing Innovation team. Leading end-to-end ux design and user research initiatives ensuring a cohesive, delightful, innovative, and user-friendly ecosystem across HP.com. Core responsibilities: • Discover and empathize with our B2B and B2C user's pain points through qualitative moderated studies within each BU and report share to key stakeholders delivering actionable solutions • Optimizing the marketing framework by strengthening brand trust and loyalty through designing digital experiences that exemplify great storytelling, simplicity, and human-centered guided customer journeys • Collaborate with key stakeholders and managing partners to define KPIs, plan and conduct user research, implement data-driven design enhancements, launch, and re-test to measure success • Lead design and collaborate with PMs and stakeholders to optimize key business landing pages based on B2B benchmark study. • Lead designer in the HP Planet Partner's Global Ink and Toner Cartridge Recycling B2B SaaS; Optimizing dashboard and recycling supplies ordering confirmation flow Toolbox: Adobe XD, Sketch, Figma, Zeplin, Axure RP, Invision, Usertesting.com, Optimal Workshop, Optimizely, Clicktale, Usabilla, Zoom, etc. ### User Experience Designer @ Hero Digital, LLC Jan 2017 – Jan 2018 | San Francisco Hero Digital is a customer experience design agency that turns vision into reality—crafting iconic experiences, building customer loyalty, and delivering results. At Hero, I worked as a UX/UI designer on projects with iconic organizations such as Salesforce, Sephora, Intel, Technicolor, Nerium International, Silicon Labs, Agilent, and TXU Energy. ### Director of Product Management & Global Sourcing @ BAUBAX LLC Jan 2015 – Jan 2016 | San Francisco Bay Area At BauBax LLC, we design and manufactured creative lifestyle products. • We launched our first product through Kickstarter.com, "The World's Best Travel Jacket" Kickstarter: Http://kck.st/1HacKGi; in addition to... • Indiegogo: http://igg.me/at/baubax ; raised over $10.2 Million in less than 80 days. • BauBax Travel Jacket ranks among the Top 15 most funded projects in the history of crowdfunding. Source - Wikipedia: http://bit.ly/1yLfHuK ### Fabric Manager, Research and Design @ Ralph Lauren Jan 2014 – Jan 2015 | Greater New York City Area Ralph Lauren is a worldwide iconic luxury brand. As RD&D Fabric Manager I was responsible for spearheading the Men's luxury performance outerwear brands: RLX Ski, RLX Golf, and RLX Roughwear, and Polo Sports knits and wovens. I managed and mentored a team of 4 designers and fabric assistance throughout the ideation, development, and prototyping process through to product commercialization. These 4 departments generated the company $6.2 Million and continue to be at the forefront of premium luxury products. ### Fabric Manager, Research Design & Development @ Nautica Jan 2013 – Jan 2014 | Greater New York City Area Successfully launch and managed the Women’s Wholesale International department with cross-collaboration with Men's Wholesale team. Led a team of 3 lab and design associates through the end-to-end product life cycle from concept development, ideation, prototyping, QA, and design market research. ### Materials Developer @ The North Face Jan 2006 – Jan 2013 | Alameda, CA * Monitor and communicate development information of fabrication with production mills and cross-functional partners * Research and develop new fabrications to meet target consumer needs and market trends * Utilize proactive problem-solving skills to resolve production and fabrication development issues * Maintain organized and accurate records through the use of Excel, Ennovia, and WEB PDM to ensure all fabrics were well accounted for * Efficiently correspond with overseas factories through Lotus Notes and phone calls to appropriately drive development flow * Strategically plan and sourced raw material development with mill partners with respect to revenue margin goals * Ownership of the development for all over prints, yarn dyes, and heather fabrics * Work with RDD to approve lap dips, handlooms, and digital strike offs * Compile all information necessary for QA lab testing based on AATCC and ASTM Standards * Submit fabrics to internal QA lab to ensure engineered technology is fully vetted out and meets all spec requirements * Communicate and share technical expertise with RDD to bring innovative materials across the board * Coordinate and expedite the flow of materials used for Men's and Women's Outdoor Sportswear Collection (Hike/Climb/Water/Core) * Offer effective cost-saving alternative for materials development and commercialization * Price negotiation with domestic and overseas vendors * Communicate and build close working relationships with Materials vendor * Bluesign®, Ecco Supply Chain, and OIWA member ## Education ### Master's degree in Textiles Engineering North Carolina State University ### User Experience Design Immersive General Assembly ### BA in Apparel Design, Psychology San Francisco State University ### General Assembly ### John F. Kennedy High School ## Contact & Social - LinkedIn: https://linkedin.com/in/jamiechowux - Website: https://www.jamichowux.com --- Source: https://flows.cv/jamiechow JSON Resume: https://flows.cv/jamiechow/resume.json Last updated: 2026-02-23