# Jamie Jansson > Innovation Research at Sony PlayStation Location: San Francisco Bay Area, United States Profile: https://flows.cv/jamiejansson I am a Design and Research Leader with passion and experience in bringing products to life. Anchored by actionable and rigorous research, I have shepherded teams from learning to launching - My philosophy is that design and research are not services, they are organizational partnerships. I lead strong teams that have their own point of view and they come to the table as true pioneers. ## Work Experience ### Senior Manager, Innovation Research @ Sony Interactive Entertainment Jan 2023 – Present | San Francisco, California, United States ### Director, Head of Product Design and Research @ Stitch Fix Jan 2022 – Jan 2023 | San Francisco Bay Area Led a team of 25 Designers including Research, Content Strategy and Design Systems across the entire product, including client-facing and internal tools. Restructured the Design org to improve collaboration, maximize morale, and boost speed of execution. ### Director, Head of UX Research @ Stitch Fix Jan 2020 – Jan 2022 | San Francisco Bay Area Doubled team size and established influential Research practice. Proved worth of practice, resulting in resource prioritization and team growth. Spearheaded research practices to inform all aspects of personalized product design, including algorithmic modeling and product strategy. Evangelized research learnings throughout the company to influence knowledge and maximize impact at the highest levels. Established mechanisms to triangulate data across insight generators, including UXR, Analytics, Data Science, and Strategy. ### Senior Manager, Design Research @ Walmart Labs Jan 2019 – Jan 2020 | San Francisco Bay Area Managed researchers at varying levels to ensure quality of work, opportunity for impact and career growth. Spearheaded prioritization process to better align research resources to the most impactful projects. Crafted research programs to support cross-functional teams, e.g., a bi-weekly research cadence including 5 studies in 6 weeks, answering key questions leading up to product launch. Established a process to re-mine data to extrapolate broader customer shopping behaviors on Walmart.com. ### Manager, Design Research at Uber @ Uber Jan 2019 – Jan 2019 | San Francisco Bay Area Led Design Research Team (US and India) for Shared Rides, focusing on reinventing carpooling and maximizing product market fit for Global pilot of Uber bus service. Successfully inspired cross-functional leadership team to focus on redefining product market fit as opposed to focusing on incremental changes, through building trusted relationships and advocating for a customer centered perspective. Identified underlying barriers to Uber Bus adoption and influenced new product requirements to address key issues with Bus Driver experience by leading a cross functional team on field research in Cairo, Egypt and Kyiv, Ukraine. Led multi-market foundational research to understand needs, strategies and challenges of priority customer segments that inspired a behavioral model to identify, target and track key customer segments for marketing and product strategy. ### Senior Manager, Experience Design Research @ Capital One Jan 2017 – Jan 2019 | Greater Chicago Area Defined a research engagement model to better align resources to the highest priority problems. Spearheaded the creation of a shared learning agenda across multiple research generators within the company to break down silos for the sake of a better customer understanding. ### Manager, Experience Design Research @ Capital One Jan 2015 – Jan 2017 | Chicago, IL Built a team of researchers and operational resources to support the work of 80+ designers across 13 design teams. ### Senior Design Researcher and Strategist @ Motorola Mobility Jan 2011 – Jan 2015 | Chicago, IL Planned and executed research studies focusing on all aspects of the smartphone and accessories product life cycle, including packaging, software, hardware, website engagement and post purchase experiences over time. Effectively led generative, formative and evaluative research, employing methods including, but not limited to, digital and in-person ethnography, self documentary studies, longitudinal studies, paired comparison studies, lab studies, usability testing, prototype evaluation and surveys, in the US and Brazil. Combined quantitative and qualitative research findings to gain a broader perspective of a problem space. Guided design, product management and engineering teams through research findings to inspire principles for design. Designed and managed a research training curriculum and mentor product teams globally to run their own research in an effort to inspire a more agile development process. Managed research colleagues and external vendors globally to plan and execute research. ### Innovation Consultant @ Doblin | Monitor Group Jan 2011 – Jan 2011 | Chicago, IL Sole researcher responsible for leading a medical supply chain client executive team through the design thinking process. Collaborated to create a business plan, supported by research insights, that convinced the board to fund a $10M pilot. ### Innovation Program Leader @ Peer Insight Jan 2010 – Jan 2011 Managed Fortune 500 companies through the design process, including opportunity space exploration, futures modeling, leading ethnographic research initiatives, and preparing and presenting analysis and strategic design recommendations. ### Research Associate @ Conifer Research Jan 2009 – Jan 2010 | Chicago, IL Lead ethnographic research and analysis to help companies make future design decisions. ### Design Research Intern @ The University of Chicago, Urban Education Institute Jan 2009 – Jan 2009 Worked with The University of Chicago’s Urban Education Institute to assist in innovating in education. Conducted research and analysis to help define and articulate vision for the future of education in Chicago and beyond. ### Institute of Design student workshop @ CTA, Chicago Transit Authority Jan 2008 – Jan 2009 Worked with the design lead of the CTA to redesign the new BRT system, rolling out in Chicago in May 2009. Performed observational research and analyzed findings. Created a full scale prototype of the 60' articulated bus. Performed behavioral simulations to test design concepts. Prototyped scenarios for the future. ### Art Director @ Mobium Creative Group Jan 2006 – Jan 2008 Managed art direction for two of Mobium’s largest clients. Assessed customer’s perceptions, functional needs and emotional drivers and established concepts to address key business issues. Presented design concepts and strategy to current and prospective clients. ### Associate Designer @ Discover Card Jan 2002 – Jan 2006 Efficiently managed projects with multiple team members and deliverables. Contributed to strategic development, implementation and fulfillment of concepts. Participated in a corporate rebranding effort, including a new value proposition and a new look and feel. ## Education ### MDM in Master of Design Methods, User-centered Design Research The Institute of Design at Illinois Institute of Technology (ID) ### BSOF in Operatic Vocal Performance & Graphic Design Indiana University Bloomington ### N/A in Operatic Vocal Performance New England Conservatory of Music ### The Park School of Baltimore Maryland ## Contact & Social - LinkedIn: https://linkedin.com/in/jamiejansson --- Source: https://flows.cv/jamiejansson JSON Resume: https://flows.cv/jamiejansson/resume.json Last updated: 2026-04-13