Led Brex's Operational AI initiatives across KYC, Underwriting, Customer Support, and Disputes. A highlight was building AI agents to perform KYC and UW at onboarding, unlocking instant approvals.
2023-2024
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Served as the Tech Lead for Risk Engineering at Brex (3 teams / ~40 people), including Fraud Risk, Onboarding, and User management. Also directly managed the Fraud Risk team for 8 months while continuing to perform my role as TL.
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Led an initiative to increase the adoption of Brex’s Bill Pay product, doubling the rate of adoption among existing customers, and bringing the feature to GA by identifying and resolving many Compliance and UX barriers.
Engineering Manager for both the KYC/AML and Fraud Risk teams, working closely with DS, Product and Operations to architect Brex’s Risk Stack.
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Scaled two risk teams from their inception up to 12 reports, directly managing one other EM.
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Grew multiple engineers into Staff and EM roles, as well as many junior engineers to senior roles.
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Designed and nurtured a core set of 0-1 platforms including a rules engine and workflow automation platform to support risk controls at Brex across onboarding and money movement flows.
Was technical lead on a team of four engineers, enforcing agile methodologies and working with senior leadership on major technical roadmaps.
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Worked to reduce tech debt by consolidating fractured frontend applications into a single project using a monorepo. This streamlined development and reduced load-times
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Built a serverless image transformation service using AWS Lambda and Cloudformation
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Introduced GraphQL to standardize communication between the client and server. Ran workshops to onboard the company on the new technology (https://github.com/JamieWoodbury/graphql-workshop)
