# Jane Chen > Product Designer & Creative Location: New York City Metropolitan Area, United States Profile: https://flows.cv/janechen playing with technology, designing for people janeschen.com ## Work Experience ### Product Designer @ Hipp Health Jan 2025 – Present | United States Own end-to-end product design for an AI-native SaaS platform serving behavioral health clinics. Design and ship AI-powered systems across revenue cycle management, clinical workflows, and scheduling to reduce administrative burden and unlock scale. ### Freelance Designer @ Unknown Jan 2019 – Present Worked on 50+ creative projects spanning digital media, print, and video. Managed all client communications and co-founded a design group that grew to 30k followers in 6 months. ### UX Designer @ Macy's Jan 2022 – Jan 2024 | New York, New York, United States Led end-to-end design of product detail pages supporting Macy’s $2B big-ticket strategy, including AR integration for furniture. Revamped product reviews, resulting in a full dual-brand rollout and reduced development costs. Redesigned product recommendation and monetization modules, expanding placements and contributing to $7M in incremental revenue. Consolidated and redesigned the marketing component library, delivering 100+ accessible, responsive variations and improving campaign efficiency. Facilitated discovery workshops and roadmap planning with cross-functional teams. ### Product Designer @ Upped Events Inc. Jan 2021 – Jan 2022 | United States Drove feature definition with Upped’s founding team for its multi-platform SaaS event management solution. Led UX/UI design of the mobile attendee app from 0 to 1. Improved core workflows and added new functionality to the web application for event planners, enabling white-labeling options and expanding ad revenue opportunities. Initiated and facilitated weekly design critiques to strengthen team collaboration and design quality. ### Product Design and Management Intern @ Himalaya Jan 2019 – Jan 2019 | Shanghai, China Designed the end-to-end flows and managed the launch of a new audiobook subscription plan, doubling paid subscribers in Japan and scaling the service to 3 global markets. Designed and shipped multiple product improvements within agile teams, notably an initiative to overhaul the app's offline experience, increasing monthly retention rate by 9%. ### Research Assistant @ Cornell Social Media Lab Jan 2018 – Jan 2018 | Ithaca, NY Created user documentation for a simulation platform enabling researchers to run studies without technical knowledge. Generated ideas and produced content for a social media study built upon the platform. ### User Research Intern @ ForwardX Robotics Jan 2018 – Jan 2018 | Beijing, China Conducted 30+ in-depth interviews and created user personas for an intelligent suitcase to generate insights that drove product decisions and guided targeted marketing, contributing to over $1M raised in crowdfunding. Initiated market research for a new IoT product through surveys and competitive analysis. Optimized advertising performance by 20% and increased conversion by 33% by analyzing digital marketing data and reviewing growth hacking strategies from external consultants. ## Education ### Bachelor of Arts - BA in Information Science Cornell University ### Master of Professional Studies in Information Science (UX focus) Cornell University ## Contact & Social - LinkedIn: https://linkedin.com/in/jane-chen-483023a0 - Portfolio: https://janeschen.com --- Source: https://flows.cv/janechen JSON Resume: https://flows.cv/janechen/resume.json Last updated: 2026-03-29