Janelle Bautista

Janelle Bautista

Janelle Bautista

Senior Software Engineer at Slack

Detail-oriented full stack software engineer with experience building applications and designing seamless user experiences using JavaScript and React. I’m passionate about people and technology, and have several years of experience working with product, engineering, and client-facing teams.

2023 — NowSlackSenior Software Engineer

2023 — Now

San Francisco Bay Area

2021 — 2023SlackSoftware Engineer

2021 — 2023

San Francisco Bay Area

2019 — 2021SlackAssociate Software Engineer

2019 — 2021

San Francisco Bay Area

2017 — 2019BrightBytesSupport Operations Manager

2017 — 2019

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Ran PostgreSQL queries to compile bi-weekly renewal and at-risk forecasting reports for leadership team

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Improved bug triage and prioritization process with Engineering Director, leading to a 58% decrease in user management related support tickets

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Managed a team of 5 Technical Support Specialists to support new product releases, resulting in successful launch to over 5,000 users

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Constructed Salesforce record types, reports, and dashboards, enabling Client Success team to monitor account health

2016 — 2017BrightBytesTechnical Support Specialist

2016 — 2017

San Francisco Bay Area

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Developed dashboard using Zendesk to monitor KPIs and inform steps to improve workflows, reducing average first reply time to 30 minutes or less

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Troubleshoot technical issues reported by customers and client-facing teams

Education

2010 — 2014

University of California, Berkeley

Bachelor of Arts (BA)

2010 — 2014

2014 — 2016

The Johns Hopkins University

Master of Science in Education

2014 — 2016

2019

Hack Reactor

Advanced Software Engineering Immersive

2019