# Janelle Bautista > Senior Software Engineer at Slack Location: San Francisco Bay Area, United States Profile: https://flows.cv/janelle Detail-oriented full stack software engineer with experience building applications and designing seamless user experiences using JavaScript and React. I’m passionate about people and technology, and have several years of experience working with product, engineering, and client-facing teams. As a customer-focused problem solver, I'm driven to build products that solve complex problems and better people's lives. ## Work Experience ### Senior Software Engineer @ Slack Jan 2023 – Present | San Francisco Bay Area ### Software Engineer @ Slack Jan 2021 – Jan 2023 | San Francisco Bay Area ### Associate Software Engineer @ Slack Jan 2019 – Jan 2021 | San Francisco Bay Area ### Support Operations Manager @ BrightBytes Jan 2017 – Jan 2019 • Ran PostgreSQL queries to compile bi-weekly renewal and at-risk forecasting reports for leadership team • Improved bug triage and prioritization process with Engineering Director, leading to a 58% decrease in user management related support tickets • Managed a team of 5 Technical Support Specialists to support new product releases, resulting in successful launch to over 5,000 users • Constructed Salesforce record types, reports, and dashboards, enabling Client Success team to monitor account health ### Technical Support Specialist @ BrightBytes Jan 2016 – Jan 2017 | San Francisco Bay Area • Developed dashboard using Zendesk to monitor KPIs and inform steps to improve workflows, reducing average first reply time to 30 minutes or less • Troubleshoot technical issues reported by customers and client-facing teams ### Health Policy Intern @ Children's Defense Fund Jan 2016 – Jan 2016 | Oakland, CA • Drafted and presented policy briefs on the impact poor mental health has on student learning ### Policy and Advocacy Summer Fellow @ Leadership for Educational Equity Jan 2016 – Jan 2016 | San Francisco Bay Area • Participated in trainings focused on the development of educational policies ### Secondary Social Studies Teacher @ Baltimore City Public Schools Jan 2014 – Jan 2016 | Baltimore, Maryland Area • Full‐time instructor of a vast Social Studies curriculum to 9th grade classes of up to 35 students • Implemented a closed‐loop feedback approach by leveraging weekly student performance data to refine future instructional approach and curriculum • Developed and executed U.S. History lesson plans using innovative approaches, such as technology integration, experiential and thematic learning, and culturally responsive teaching ### Literacy Mentor @ Berkeley United in Literacy Development Jan 2013 – Jan 2014 | Berkeley, CA • Tutored 1st to 4th grade students in improving their literacy skills ### Co-Director of Executive and Internal Affairs @ Pilipino Academic Student Services Jan 2013 – Jan 2014 | Berkeley, CA • Planned and facilitated weekly staff and intern meetings focused on ensuring delivery of key projects, services, and events slotted for the current semester ### Director of Student Affairs and Advising @ Pilipino Academic Student Services Jan 2013 – Jan 2014 | Berkeley, CA • Coordinated a gala for graduating seniors, requiring committee and task delegation to 8 other staff members, and weekly sync-ups on project statuses for components such as entertainment, catering, venue reservation, etc. ### Pilipino American Student Orientation Coordinator @ Pilipino Academic Student Services Jan 2012 – Jan 2013 | Berkeley, CA • Facilitated a freshman and transfer student transition course under the Asian American Studies Department, requiring the design and execution of a 15‐week curriculum ### Administrative Assistant @ Sarmiento Law Firm Jan 2011 – Jan 2014 | Berkeley, CA • Organized and maintained over 350 client files, expediting the work of the head attorney ### Community Development Intern @ Ngei 1 Development Youth Group Jan 2013 – Jan 2013 | Nairobi, Kenya • Drafted and presented a proposal discussing Ngei 1's strengths and areas for improvement based on conducted research, which included meeting with over 35 community members • Participated in a 3-day training seminar for sexual and gender based violence counseling ### Development Extern @ East Oakland Youth Development Center Jan 2013 – Jan 2013 | Oakland, CA • Facilitated 1-on-1 college advising sessions for high school juniors and seniors ## Education ### Bachelor of Arts (BA) in Political Science and Peace and Conflict Studies University of California, Berkeley Jan 2010 – Jan 2014 ### Master of Science in Education The Johns Hopkins University Jan 2014 – Jan 2016 ### Advanced Software Engineering Immersive Hack Reactor ## Contact & Social - LinkedIn: https://linkedin.com/in/jafbautista --- Source: https://flows.cv/janelle JSON Resume: https://flows.cv/janelle/resume.json Last updated: 2026-03-22