Served as the CEO's operating partner across all core functions - driving company-wide planning, resource allocation, and executive decision-making through a period of rapid transformation. Managed Business Operations and Product.

• Led a full services-to-SaaS transformation - operating model restructure, change management, workforce planning, product operations - cutting burn ~56%, expanding margins +26pp and revenue 1.8x, and delivering the subscription platform that became a key value driver in the acquisition.

• Ran fundraising and M&A end-to-end - diligence, stakeholder coordination, and integration planning across $82M raised (BlackRock and Morgan Stanley 1GT) and a nine-figure acquisition by Zeitview.

• Rebuilt the company-wide operating infrastructure - revenue operations, OKRs and accountability systems, executive reporting - taking forecast accuracy from unreliable to a weekly discipline and reducing time to customer value from days to next-day.

Led cross-functional operations across product, engineering, and customer success & support for an enterprise platform serving 200+ operators. Managed a product team while owning the full operational infrastructure across four functions.

• Built the full operational infrastructure from scratch - Voice of Customer program, prioritization framework, delivery process - cutting support escalations by 50%, time from customer request to product decision from months to one week, and delivering near-perfect gross retention.

• Identified two untapped revenue opportunities, built the products to capture them, and scaled transaction volume nearly 5x while doubling market share.