# Janell Orozco-Carter > Digital Transformation & User Experience | People Technology Location: San Francisco, California, United States Profile: https://flows.cv/janellorozcocarter With a passion for product and design, I've built a strong reputation in product strategy, roadmap development, and agile product development processes. Working alongside cross-functional teams, I've driven successful product launches and updates while prioritizing exceptional user experiences. My leadership has been instrumental in developing and creating software products that align with business goals, exceed user expectations, and solve complex problems. I thrive on guiding and developing teams, fostering a culture of collaboration, creativity, and innovation. I believe in continuous learning and development, providing guidance, coaching, and performance feedback to help team members excel. Let's connect and explore how we can work together to deliver exceptional products and experiences. ## Work Experience ### Manager, People Technology @ Sandisk Jan 2025 – Present | San Francisco, CA • Leading expanded scope post-Western Digital separation; managing team of 4 owning strategy, operations, and delivery of 20+ People Technology systems for 9k employees.. • Redesigning employee service portal (UX, forms, routing, IA) and implementing process automation; eliminating ~1,100 hours monthly and improving self-service. • Championed V2 platform upgrade; achieved 75% reduction in support requests and ~200 hours in team efficiency gains • Influencing leadership in AI-enabled automation strategies to transform employee experience at scale. ### Manager, Product & Design - People Systems @ Western Digital Jan 2023 – Jan 2025 | San Francisco, California, United States • Built the People Technology organization and led a team of six to deliver experiences to 40k employees across 20 countries. • Delivered two workforce-management platforms that eliminated ~6,000 hours of annual workload, accelerated business execution by 40%, and realized ~$100M in operational savings. • Drove product and design strategy and prioritization for the roadmap; helped executive leadership make critical trade-off decisions and invest in the highest-impact initiatives. • Evaluated and launched a third-party employee recognition system; realized ~$2.5M in annualized cost savings. • Built scalable operating model embedding product and design discipline (roadmapping, research, journey mapping, personas). • Built product and design standards and high-performing team; earned 95/100 management score (15% above benchmark). ### Senior Product Designer @ Vividly Jan 2022 – Jan 2022 • Led discovery and design of a feature that enabled small consumer brands to recover $3M in trade-spend overcharges. • Conducted 15+ user interviews and focus groups; informed design direction across portfolio. • Spearheaded UX/UI improvements with engineering during platform code migration; lifted CSAT from 8.5 to 9.3 • Established cross-functional user-centered design process with engineering and product; set design roadmap, OKRs and KPIs. • Built design system (WCAG AA compliant) aligned with new brand identity. • Managed designer and design intern; mentored team to ship two features supporting $260B in trade planning. ### Product Designer/Product Manager @ Cisco Jan 2020 – Jan 2022 | San Francisco, California, United States • Designed and shipped a 0 to 1 workforce management platform through user research; achieved 50% decrease in execution time and enabled $1B in cost savings over two years. • Owned design and product initiatives that translated leadership strategy into deliverables for 60K+ employees • Mentoring/leading one junior UX designer • Boosted engagement by 25% for 60K+ employees through next-gen learning and development tools. ### Human Resources Consultant @ Cisco Jan 2018 – Jan 2020 | San Francisco Bay Area • Completed a 2-year HR leadership rotation, gaining hands-on experience throughout HR organization. • Served as Chief of Staff, leading a team of 15 early career professionals, facilitating effective program operations and leadership development. • Led product adoption for employee performance platform; drove an increase of 14% in team check-ins and 15% in engagement surveys. • Launched a UX‑optimized portal to support HR partners in senior‑leader consultations, achieved 63% adoption rate. ## Education ### Bachelor of Arts - BA in Sociology, Media Studies, Entrepreneurship and Technology University of California, Berkeley Jan 2016 – Jan 2018 ### Associate of Arts (AA) in Liberal Arts and Sciences/Liberal Studies Bakersfield College Jan 2014 – Jan 2016 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/janellorozco - Website: janellorozco.square.site --- Source: https://flows.cv/janellorozcocarter JSON Resume: https://flows.cv/janellorozcocarter/resume.json Last updated: 2026-04-07