# Janice Tam > Staff Product Designer | Product Design Lead | UX & Product Strategy | AI-assisted Workflows | Health Tech, SaaS & E-commerce | Driving Growth & Human-Centered Innovation Location: San Francisco, California, United States Profile: https://flows.cv/janicetam Product design leader with 15+ years shaping SaaS, health tech, and e-commerce experiences. I combine hands-on UX design, product strategy, and systems thinking to deliver measurable business impact while mentoring high-performing teams. I have experience designing AI-assisted workflows, human-in-the-loop systems, and complex personalization flows, while building scalable design practices and fostering collaborative, human-centered cultures. I excel at guiding 0→1 product launches and turning complex problems into clear, user-focused solutions. My approach blends data-driven insights with empathy and curiosity, enabling teams to create impactful, inclusive, and accessible experiences. Core Strengths & Expertise: Product Design & UX Strategy: End-to-end experience design, from research to execution Hybrid Leadership & Execution: Leading teams while contributing hands-on to products AI & Emerging Tech: Human-in-the-loop systems, AI-assisted workflows, probabilistic UX Design Operations & Team Scaling: Building high-performing, collaborative design organizations Enterprise & Healthcare UX: Complex, regulated workflows and multi-brand products Cross-functional Collaboration: Product, engineering, and business alignment Innovation & Growth: Driving measurable results through experimentation I am passionate about mission-driven design and thrive in environments that value curiosity, collaboration, and meaningful impact. ## Work Experience ### Staff Product Designer @ janicetam.com Jan 2017 – Present | San Francisco Bay Area - Lead hands-on design and product strategy for established companies and early-stage startups. - Implement AI-assisted workflows and design-to-code processes, improving delivery speed and fidelity. - Define repeatable frameworks for onboarding, collaboration, and workflow efficiency. Clients include Art.com, Atlassian, Microsoft, Starbucks, and multiple early-stage startups. ### Head of UX @ Lucid Lane Inc. Jan 2020 – Jan 2024 Lucid Lane is a healthcare technology company integrating pain management, mental health support and opioid/benzo tapering guided by AI technology. - Joined at Series A as a consultant then fulltime in Feb 2022 - Built design function post–Product Market Fit, leading team of 2 plus agency partners. - Launched 0→1 patient-facing and internal products supporting mental health & opioid tapering. - Scaled design through Series A–B growth, aligning UX with clinical and AI innovation. ### Product Manager, Buyer Experience Team @ Atlassian Jan 2018 – Jan 2019 Led a cross-functional team in redesigning the pricing page, resulting in a decrease in customer inquiries. - Implemented an interactive slider and dynamic currency feature, improving user experience and increasing pricing accuracy for visitors from select geos. - Successfully collaborated with multiple teams and stakeholders to streamline the purchase process, leading to a decrease in onboarding time for combined Jira Software and Bitbucket sales. ### Lead User Experience Designer, Buyer Experience Team @ Atlassian Jan 2018 – Jan 2018 - Redesigned navigation information architecture of atlassian.com, resulting in an improvement in user engagement and an increase in page navigation. - Facilitated design workshops for high school students, fostering creativity and inspiring the next generation of designers. - Led the planning and definition of a large-scale migration project, ensuring a seamless transition to a new backend service while maintaining a positive user experience. ### Lead Product Designer @ Hightail Jan 2016 – Jan 2017 | San Francisco Bay Area - Increase renewal rates with product and design execution in collaboration features - Mentored junior designers and strengthened design culture. ### Principal User Experience Designer @ Shutterfly Inc. Jan 2010 – Jan 2016 Lead UX designer Jan 2013 - Feb 2016 UX designer Dec 2010 - Jan 2013 (Tiny Prints - Acquired by Shutterfly in 2011) ### Interaction Designer @ Tiny Prints Jan 2010 – Jan 2013 | (Acquired by Shutterfly March 2011) Led the redesign of product pages for Tiny Prints and Wedding Paper Divas, improving overall user experience and increasing average order size. Streamlined navigation structure for Wedding Paper Divas, resulting in a reduction in user contacts and an increase in user satisfaction. Successfully managed numerous projects, including the redesign of the greeting cards microsite, resulting in an increase in cross sell across all properties. ## Education ### Bachelor of Science (BSc) in Psychology University of Toronto ### Master of Science (M.Sc.) in Human Factors and Ergonomics San José State University ### Product Management General Assembly Jan 2017 – Jan 2017 ## Contact & Social - LinkedIn: https://linkedin.com/in/janicetam - Portfolio: http://www.janicetam.com - Portfolio: https://janicetam.com --- Source: https://flows.cv/janicetam JSON Resume: https://flows.cv/janicetam/resume.json Last updated: 2026-03-25