# Janna C. > Senior Bilingual Strategic Learning & Design Manager Location: Fremont, California, United States Profile: https://flows.cv/janna A passionate learning and development (L&D) designer, a lifelong learner specializing in architect digital curricula, and a UX/UI designer. Janna is a pioneer of Education Technology who has worked as an unconventional educator for almost two decades focusing on improving and scaling the effectiveness of L&D using various modalities. Based in Northern California, Janna currently manages university graduate online education programs for 2U, an educational technology company that offers online degree programs. She works on a team responsible from the course’s inception to the launch. Before working at 2U, Janna was the World Languages and Electives Department Chair for Laurel Springs School, an accredited private online K-12 school. She led a large team of online world language instructors and was responsible for her team’s recruitment, skill development, and performance evaluation. Janna holds both Master of Education and Master of Business Administration degrees. She is also a Candidate for a Doctor in Education (EdD) at Western Kentucky University. As a food fanatic, she enjoys exploring different cultures’ cuisines with her children in her spare time. ## Work Experience ### Senior Manager, Learning Design @ LearningMate Jan 2023 – Present | REMOTE ### Senior Learning Designer @ edX Jan 2019 – Jan 2023 | Remote Partnering with high-stakes university and enterprise partners on complex learning experience design projects. Highly data-driven in solving/strategizing unique problems, using high levels of creativity and a growth mindset to engage chal- lenging scope of work. Offers guidance, mentorship, and support to internal stakeholders, especially with junior team members, and is a significant contributor or leader on team-wide global strategic initiatives. Key Responsibilities: - Curriculum Development and Enhancement: Develop and enhance high-quality online course content aligned with edX's pedagogical standards and partner requirements. Successfully increased course completion rates by 72% through improved instructional design and engaging content. In post-course surveys, achieve a minimum of 8% positive feedback on course content quality. - Learning Experience Optimization: Continuously evaluate and refine the learner experience, ensuring courses are interactive, accessible, and effective. Improve average time spent on course materials by 72% by incorporating interactive elements and multimedia. Improved accessibility Compliance by a minimum of 91% adherence to WCAG (Web Content Accessibility Guidelines) to ensure inclusivity for all learners. - Collaboration and Partner Engagement: Work closely with edX partners to understand their specific educational goals and develop/implement customized learning solutions. Secure and retain at least 5 new partners per quarter, demonstrating successful collaboration and meeting their educational objectives. Contribute to a 115 % increase in revenue from partner courses by developing high-demand, market-relevant content. Partner Feedback and NPS: Maintain an NPS (Net Promoter Score) of 63 or higher based on partner satisfaction surveys, showcasing strong collaborative relationships. ### Global EHS L&D PM @ Amazon Jan 2023 – Jan 2023 | REMOTE Provide support with learning and development needs associated with Environmental Health and Safety (EHS) programs for Corporate Facilities. Supports the client’s Corporate EHS Global Compliance Program team in administering EHS training program elements in alignment with learning and development initiatives. Often interact with stakeholders in different global regions in support of client initiatives. ### Implementation Project Manager @ Insight ADVANCE Jan 2018 – Jan 2023 | REMOTE Responsible for end-to-end product cycle from conception to launch; product idea generation; finding product/market fit; overseeing product design/architect/implementation; developing end-user training material (both internal and external), and future road mapping for Insight ADVANCE suite of products (Web video coaching conference, educator calibration, and App tools) ### Department Chair, World Language and Electives @ Laurel Springs School Jan 2015 – Jan 2018 | Ojai, CA Led a team of 105 online instructors, to teach in 5 world languages and 67 elective courses to students across 86 countries globally. Responsibilities included architect teaching pedagogy, instructor recruitment, instructor skills development, performance evaluation, and handling of escalation ### Head of Curriculum and Professional Development @ Western Kentucky University Jan 2014 – Jan 2015 | Bowling Green, KY Led teams at Western Kentucky University to architect and build the first Chinese e-learning platform, the first university program in the Central/Southern region of the US. Responsibilities included sourcing of funding/grant agencies, learning course requirement gathering, product features design, stakeholder management, infrastructure evaluation, and technical development of the platform ### World language department chair, K-12 Mandarin Chinese teacher @ Louisville Collegiate School Jan 2009 – Jan 2014 | Louisville, Kentucky Area Responsible for developing students from K6 to K12 to speak, comprehend, and write in Mandarin Chinese, and to expose students to Chinese culture for a deeper context in Chinese language evolution. Designed curriculum and lesson plans for all six grade levels using a combination of textbooks, digital learning content, and visual aid ### Web and Graphic Designer​ @ City of Palo Alto Jan 2000 – Jan 2004 | Palo Alto, California, United States Responsible for developing all digital strategies for the city of Palo Alto, and designing print components such as signage and city-wide circulation material. Took projects from brainstorm phase through project launch. Projects included email/mobile/desktop system upgrade, city website revamp with new functionalities and various visual design for online/offline information pamphlet ## Education ### Doctor of Education - EdD (ABD) in Education Management Western Kentucky University ### Master of Art in Education Northern Kentucky University ### M.B.A in Healthcare Management Indiana Wesleyan University ### B.A in Multimedia/Graphic Design California State University of East Bay Hayward ## Contact & Social - LinkedIn: https://linkedin.com/in/jannachiang - Portfolio: http://jannachiang.com --- Source: https://flows.cv/janna JSON Resume: https://flows.cv/janna/resume.json Last updated: 2026-04-13