Consulting with early-stage start ups for all UX and product strategy needs. User-Centered Design

Member of (CPEX) Customer & Partner User Experience organization, led research effort for Account Relationship Management (ARM).

• Conducted qualitative studies including user interviews, concept evaluations, and usability testing. Presented results to cross-functional leadership team.

• Impacted usability improvements, development roadmap prioritization, user profile development, and customer targeting for beta release.

Responsible for Rivian’s commercial portfolio (hardware + software). Supported various product teams including, in-vehicle infotainment, Fleet OS, RivianOS, Rivian Energy Cloud, and the RDV vehicle line.

• Led 'Jobs to be done’ framework across the commercial organization to better understand and communicate fleet operations and user needs to siloed product teams. Resulted in a once-a-month product meeting to review key user journeys that touch on or navigate through multiple team’s product areas.

• Leveraged ‘self-documentation’ to gather contextual data across the US while complying with covid restrictions, resulted in 100% participation from all partners requested to participate.

• Built in-application user feedback components enabling direct collection of user feedback (including both qual and quant data) during a period of limited user access for more traditional research methodologies.

• Managed user research intern, mentored junior researchers, implemented a research / knowledge repository, and built research roadmaps.

• Developed research request intake process and alignment pipeline. Process eliminated ~3 hours per week of alignment meetings for each researcher (12 team hours). Built multiple confluence templates to standardize product knowledge and research project organization. Templates leveraged by larger research organization and commercial design team ~ 35 design and researchers.

Responsible for Oracle Supply Chain Management (SCM) Cloud Applications.

• Healthcare | Foundational research to examine the use of oracle SCM products within the healthcare vertical. Research shaped the design and development of a new recall management module in the SCM cloud released in 20D.

• Procurement | Concept value testing to prioritize MVP scope, iterate design, develop personas, and identify UX issues with the JET 9 ‘redwood’ component library.

• Warehouse Management Services | Self documentation, user interviews, and conceptual review to document warehouses operations, digital technology processes, and pain points of the current system. Research informed and prioritized short-term mobile enhancements and long-term innovation design vision.