# Jared R. > User Research | User-Centered Design | MS Human Factors and Ergonomics Location: Santa Cruz, California, United States Profile: https://flows.cv/jaredr User experience professional with 10 years’ research experience using both qual and quant methodologies. Comfortable leading teams, mentoring juniors, and developing research roadmaps. Expertise to execute tactical research with precision, while striving to strategically focus UX and research insights to have broader business impact. ## Work Experience ### UX and Product Strategy Consultant @ JRosso UX Jan 2023 – Present | San Francisco Bay Area Consulting with early-stage start ups for all UX and product strategy needs. User-Centered Design ### Sr. UX Researcher (Contract via Magnit) @ ServiceNow Jan 2024 – Jan 2024 | San Francisco Bay Area Member of (CPEX) Customer & Partner User Experience organization, led research effort for Account Relationship Management (ARM). • Conducted qualitative studies including user interviews, concept evaluations, and usability testing. Presented results to cross-functional leadership team. • Impacted usability improvements, development roadmap prioritization, user profile development, and customer targeting for beta release. ### Lead User Researcher | Commercial Vehicles & Fleet @ Rivian Jan 2022 – Jan 2023 | Palo Alto, California, United States Responsible for Rivian’s commercial portfolio (hardware + software). Supported various product teams including, in-vehicle infotainment, Fleet OS, RivianOS, Rivian Energy Cloud, and the RDV vehicle line. • Led 'Jobs to be done’ framework across the commercial organization to better understand and communicate fleet operations and user needs to siloed product teams. Resulted in a once-a-month product meeting to review key user journeys that touch on or navigate through multiple team’s product areas. • Leveraged ‘self-documentation’ to gather contextual data across the US while complying with covid restrictions, resulted in 100% participation from all partners requested to participate. • Built in-application user feedback components enabling direct collection of user feedback (including both qual and quant data) during a period of limited user access for more traditional research methodologies. • Managed user research intern, mentored junior researchers, implemented a research / knowledge repository, and built research roadmaps. • Developed research request intake process and alignment pipeline. Process eliminated ~3 hours per week of alignment meetings for each researcher (12 team hours). Built multiple confluence templates to standardize product knowledge and research project organization. Templates leveraged by larger research organization and commercial design team ~ 35 design and researchers. ### Senior UX Researcher | Enterprise Software @ Rivian Jan 2021 – Jan 2022 | Palo Alto, California, United States ### Senior User Experience Researcher @ Oracle Jan 2018 – Jan 2021 | Redwood City, CA Responsible for Oracle Supply Chain Management (SCM) Cloud Applications. • Healthcare | Foundational research to examine the use of oracle SCM products within the healthcare vertical. Research shaped the design and development of a new recall management module in the SCM cloud released in 20D. • Procurement | Concept value testing to prioritize MVP scope, iterate design, develop personas, and identify UX issues with the JET 9 ‘redwood’ component library. • Warehouse Management Services | Self documentation, user interviews, and conceptual review to document warehouses operations, digital technology processes, and pain points of the current system. Research informed and prioritized short-term mobile enhancements and long-term innovation design vision. ### User Experience Researcher @ Yara International Jan 2018 – Jan 2018 | San Francisco Bay Area User Researcher on an international team seeking to bring precision, optimization, and conservation to crop irrigation. • Compiled user personas and workflows for product development through site visits and user interviews conducted in the central valley of California and southeast region of Spain. Research led to the prioritization of mobile application development based on user behavior and needs. • Designed a low fidelity dashboard prototype and employed RITE testing to iterate design and prioritize features. Quick iteration enabled development to start one month earlier than planned. ### UX Researcher @ Immersion Corporation Jan 2017 – Jan 2017 | San Jose, CA •Worked with stakeholders to develop MVP goals and requirements. Designed, conducted, analyzed, and reported studies cross departmentally. Communicated results in cross department meetings and provided key recommendations and takeaways to relevant teams or departments. o Performed extensive persona development, heuristic evaluation, and design iteration before the onset of testing. o Designed in lab usability, A/B, RITE tests, and a large (n>60) external longitudinal mobile study. o Collected data using a variety of methods including survey, force choice, think out loud, backend user behavior data, EEG, GSR, facial expression, and heart rate in iMotions biometric collection software. o Analyze data in SPSS and Excel software programs and reported consolidated findings to stakeholders in PowerPoint decks. o Participated in innovation design and research. Led effort to iterate and file a patent. • Conducted ad and video research on a wide range of Android mobile devices. Conducted virtual reality research in mobile virtual reality platforms (Google cardboard) and PC based platforms (Oculus). ### Junior UX Researcher @ Immersion Corporation Jan 2015 – Jan 2016 | San Jose, CA ### User Interface Designer (consultant) @ Hollis Jan 2015 – Jan 2015 | Monterey, CA o Research: Participated in design meetings comprised of key stakeholders. Focused on current issues with the dive computer interface, improvements, industry standards, and ways to revolutionize the UI to stand out in the industry. o Design: Completed wireframe mockups, storyboard design, and intuitive icon development with the goal of creating a system that was icon based and globally intuitive. Identified and replaced inconsistent and confusing verbiage with clear, easy to understand instructions for novice and experienced divers. ### Usability Research Assistant @ Aquifi, Inc Jan 2013 – Jan 2015 | Palo Alto, CA Usability research assistant for Aquifi, a start-up company developing next-generation natural user interfaces for mobile and desktop devices. Conducted research study tasks including lab-based filming of participants, off-site data collection, data labeling, usability inspections, UX design, and QA. Developed a labeling language for a first-user experience study that identifies user behavior and needs in product use. Complete usability inspection including a heuristic evaluation of user discovery and correct use of the technology. Participated in cross department UX design meetings. Developed user profiles and design testing scripts, interview participants, conduct studies, and communicate results. Trained other assistants on testing process, data prep, data labeling, and labeling QA. QA tasks include testing new product features and design, identifying bugs and usability issues, and communicating suggestions to cross-functional team to drive increased usability. ### Psychophysics Lab Research Assistant @ UC Santa Cruz Jan 2013 – Jan 2013 | UCSC- Psychophysics Lab Research assistant helping to design, develop, manage, and conduct visual psychology studies. Assist in research, video-editing with iMovie, organizing and monitoring volunteers, designing experiments with Matlab, database entry and data analysis with SPSS, communicating and collaborating with lead researcher and other RAs. Required strong organizational and leadership skills. ### Research Assistant @ Gonzaga-in-Chimfunshi Jan 2012 – Jan 2012 | Zambia, Africa Performed psychology studies researching and observing the differences in hand clasping socialization while grooming between separate chimpanzee enclosures. Participated in outreach programs to local schools; English as a second language programs; and education at women centers. Helped plan and manage a project for a biology class; organized meetings, gathered soil samples, assisted in testing of soil samples. ## Education ### Master of Science - MS in Human Factors & Ergonomics San José State University ### Bachelor of Arts (B.A.) in Psychology Gonzaga University ### UCSC Silicon Valley Extension ## Contact & Social - LinkedIn: https://linkedin.com/in/jaredrossoux --- Source: https://flows.cv/jaredr JSON Resume: https://flows.cv/jaredr/resume.json Last updated: 2026-04-13