Partnered with cross-functional teams to transform client–attorney communications through features like SMS/MMS and AI-assisted writing tools, directly influencing roadmap prioritization. Spearheaded cross-functional launches that improved client visibility, reduced admin burden, and drove new revenue streams.

Identified friction in the onboarding process and collaborated with teams to simplify authentication and improve conversion. Designed growth features based on user acquisition data and worked with stakeholders to expand learning products through certification capabilities.

Contributed to core data products serving Fortune 500 clients in energy and life sciences. Helped introduce user behavior insights into the product development process and introduced testing methods that improved product stability and reduced software bugs. Mentored interns on user-centered design while balancing technical delivery with customer outcomes.

Designed and delivered robotics and coding curriculum tailored to first-time learners. Focused on making technology more approachable while encouraging participants to take on leadership roles. Brought a product-thinking approach to education by iterating on projects that connected real-world applications with classroom learning.