# Jason Caragan > Senior Product Designer at Quizlet Location: San Francisco, California, United States Profile: https://flows.cv/jasoncaragan β˜€οΈ Mission-driven, multidisciplinary product designer. Empathy is core to who I am and how I approach design. I'm drawn to work that has broad appeal β€” products, services and things that can mobilize, inspire and make life easier for diverse groups of people. Methods and tools may vary. I'm interested in mental health, education and equity, among a slew of other things. 😜 Let's chat! ## Work Experience ### Senior Product Designer @ Quizlet Jan 2021 – Present | San Francisco, California, United States ### Product Designer @ Bynder Jan 2020 – Jan 2021 | San Mateo, California, United States ### User Experience Designer @ Apple Jan 2019 – Jan 2020 Interaction and UI design for various machine learning services, reporting and conversational support tools used by Apple’s support and retail teams. ### UX Design Lead @ AllofUs Jan 2018 – Jan 2018 | San Francisco Bay Area I led UX/UI design efforts for client projects, including the National Museum of Qatar and Yale School of Medicine. Across those projects I took on primary ownership of interaction design, usability evaluations, creation and maintenance of component-based atomic design systems, UX copywriting and interactive prototyping. ### Operations Manager, Product Advocacy @ Atlassian Jan 2015 – Jan 2017 | San Francisco Bay Area I led product strategy for the collaboration and support tools Atlassian presales teams used to interface with customers. I drove projects aiming to reduce friction in the product trial and help experience across multiple customer contact channels, and managed department reporting on key operational and conversion metrics. ### Team Lead, Product Advocacy @ Atlassian Jan 2012 – Jan 2015 | San Francisco Bay Area I managed Atlassian's small, but mighty team of product onboarding specialists. My goals drive up user engagement and free-to-paid conversion rates, and to do it all at scale in adherence to a low touch, data-informed growth/support model. β€’ Content Strategy: Drove content strategy for team’s expansive internal product knowledge base. β€’ Voice of the User: Designed a standard reporting framework for delivering new user feedback trends and actionable product engagement insights to product leadership. β€’ Leadership and Training: designed and delivered team's new hire onboarding plans, career progression frameworks and channel-specific customer engagement playbooks. ### Sales Engineer @ Atlassian Jan 2010 – Jan 2012 | San Francisco Bay Area β€’ Advised new Atlassian customers on tool customization, configuration and best practices. I specialized in Atlassian's two flagship applications -- JIRA and Confluence. β€’ Partnered with product teams to provide detailed reports on engagement and usability patterns, driving quarterly product and content marketing roadmaps. ### Sales Operations | Inside Sales @ Kovarus Jan 2008 – Jan 2010 Inside sales rep for top virtualization, storage, networking provider Kovarus. I was responsible for new to existing lead generation and administration of company's sales operations tools, including Salesforce and internal inventory / product quoting systems. β€’ Kovarus New Employee of the Year, 2008 ## Education ### User Experience Design Immersive General Assembly ### Data Analysis General Assembly ### Data Modeling/Warehousing and Database Administration UC Berkeley Extension ### BA in International Relations, Political Science University of California, Davis ## Contact & Social - LinkedIn: https://linkedin.com/in/jasoncaragan - Website: https://jasoncaragan.com --- Source: https://flows.cv/jasoncaragan JSON Resume: https://flows.cv/jasoncaragan/resume.json Last updated: 2026-02-23