With over 14 years of dedicated experience in the enterprise communications sector, I am a Senior UX Leader with a rare and deep understanding of the entire technology stack, from legacy on-premise VoIP to modern, cloud-native UCaaS and CCaaS platforms.

2016 — NowToptalSenior User Experience Designer

2016 — Now

Partner with executive and cross-functional client teams to define UX strategy and deliver scalable digital experiences across enterprise and growth-stage environments.

Translate complex business and technical requirements into cohesive experience architectures, including journey maps, interaction models, high-fidelity prototypes, and scalable design systems.

Navigate modern frontend ecosystems (React, Bootstrap, component libraries) to ensure design feasibility, performance, and long-term maintainability.

Support client branding initiatives with cohesive, design-led marketing and communication assets.

Drive alignment between product vision, engineering constraints, and user needs—reducing ambiguity and accelerating delivery.

Contribute to brand and experience consistency across product and marketing touchpoints, ensuring cohesive digital ecosystems.

2017 — 2025MitelUser Experience Lead

2017 — 2025

Led UX strategy and product design for Mitel’s flagship UCaaS platform serving 6M+ global users, increasing adoption and engagement across core collaboration workflows.

Designed the end-to-end migration experience for enterprise customers transitioning from legacy on-prem systems to cloud infrastructure, reducing friction and enabling scalable cloud adoption.

Directed UX integration efforts following the acquisition of ShoreTel, unifying disparate design systems and product experiences into a cohesive, enterprise-grade ecosystem.

2015 — 2017ShoreTelUser Experience Designer

2015 — 2017

Greater New York City Area

Architected user experience solutions for ShoreTel’s enterprise SaaS platform, transforming complex VoIP and SIP-based telephony workflows into streamlined, administrator-friendly interfaces, resulting in a 80% reduction in support-related issues.

Designed scalable interaction patterns for advanced call routing and IVR configuration, enabling IT administrators to manage mission-critical infrastructure with greater efficiency and confidence.

Embedded within product and engineering teams to align UX strategy with technical architecture, contributing to predictable releases and on-time delivery of strategic features.

2013 — 2014mpirikProduct Designer

2013 — 2014

Greater Milwaukee Area

Spearheaded UX strategy for a multi-platform healthcare product, shaping long-term roadmap decisions through user research, clinical validation, and cross-functional alignment.

Embedded human-centered design into organizational processes, translating complex healthcare regulations and workflows into scalable, compliant digital experiences.

Drove platform-wide experience architecture across responsive web and mobile environments, establishing foundational design systems and interaction standards.

Partnered with executive leadership to align product positioning, brand strategy, and user experience into a cohesive growth framework.

2011 — 2014thecoolgeekUX Designer / Graphic Designer

2011 — 2014

New york, NY

Led UX initiatives for client digital products, bridging business goals and user insights to deliver cohesive, user-centered experiences.

Transformed stakeholder requirements into structured experience frameworks, including journey maps, interaction models, and high-fidelity prototypes.

Partnered with engineering to translate UX strategy into scalable interface implementations.

Unified product and brand touchpoints by designing visual identities, presentation systems, and marketing collateral.

Education

Inter American University of Puerto Rico

Experience+

Education

Bachelor's degree (Not completed)