# Jason Gonzalez

> Senior UX Leader | 14+ Years in Enterprise Communications & UCaaS | Mitel & ShoreTel Alumni

Location: New York, New York, United States
Profile: https://flows.cv/jasongonzalez

With over 14 years of dedicated experience in the enterprise communications sector, I am a Senior UX Leader with a rare and deep understanding of the entire technology stack, from legacy on-premise VoIP to modern, cloud-native UCaaS and CCaaS platforms. My career, forged at industry leaders like Mitel and ShoreTel, has been defined by a singular focus: simplifying complexity and designing intuitive, mission-critical communication experiences for a global user base.My Core Expertise:

- Architecting Complex Ecosystems: I don't just design features; I architect scalable UX solutions for intricate enterprise environments, considering everything from multi-channel call flows and contact center agent workflows to robust administrative controls.

- Leading Cloud Transformation: I have a proven track record of guiding users and products through major technological shifts, including the critical migration from on-premise hardware to cloud-based services, ensuring high adoption and feature parity.

- Driving Post-Acquisition Integration: Having been at the forefront of the Mitel/ShoreTel merger, I possess firsthand experience in harmonizing disparate design systems and product languages to create a unified and seamless user experience.

I am passionate about leveraging this deep domain knowledge to tackle the next generation of communication challenges, particularly in the realm of AI-driven features and intelligent user workflows. My toolkit includes Figma, Adobe XD, and a full suite of user research methodologies (Maze, Dovetail).Let's connect I'd love to discuss how my specialized background can help your team build the future of communication.

## Work Experience
### Senior User Experience Designer @ Toptal
Jan 2016 – Present
- Partner with executive and cross-functional client teams to define UX strategy and deliver scalable digital experiences across enterprise and growth-stage environments.
- Translate complex business and technical requirements into cohesive experience architectures, including journey maps, interaction models, high-fidelity prototypes, and scalable design systems.
- Navigate modern frontend ecosystems (React, Bootstrap, component libraries) to ensure design feasibility, performance, and long-term maintainability.
- Support client branding initiatives with cohesive, design-led marketing and communication assets.
- Drive alignment between product vision, engineering constraints, and user needs—reducing ambiguity and accelerating delivery.
- Contribute to brand and experience consistency across product and marketing touchpoints, ensuring cohesive digital ecosystems.

### User Experience Lead @ Mitel
Jan 2017 – Jan 2025
- Led UX strategy and product design for Mitel’s flagship UCaaS platform serving 6M+ global users, increasing adoption and engagement across core collaboration workflows.
- Designed the end-to-end migration experience for enterprise customers transitioning from legacy on-prem systems to cloud infrastructure, reducing friction and enabling scalable cloud adoption.
- Directed UX integration efforts following the acquisition of ShoreTel, unifying disparate design systems and product experiences into a cohesive, enterprise-grade ecosystem.

### User Experience Designer @ ShoreTel
Jan 2015 – Jan 2017 | Greater New York City Area
- Architected user experience solutions for ShoreTel’s enterprise SaaS platform, transforming complex VoIP and SIP-based telephony workflows into streamlined, administrator-friendly interfaces, resulting in a 80% reduction in support-related issues.
- Designed scalable interaction patterns for advanced call routing and IVR configuration, enabling IT administrators to manage mission-critical infrastructure with greater efficiency and confidence.
- Embedded within product and engineering teams to align UX strategy with technical architecture, contributing to predictable releases and on-time delivery of strategic features.

### Product Designer @ mpirik
Jan 2013 – Jan 2014 | Greater Milwaukee Area
- Spearheaded UX strategy for a multi-platform healthcare product, shaping long-term roadmap decisions through user research, clinical validation, and cross-functional alignment.
- Embedded human-centered design into organizational processes, translating complex healthcare regulations and workflows into scalable, compliant digital experiences.
- Drove platform-wide experience architecture across responsive web and mobile environments, establishing foundational design systems and interaction standards.
- Partnered with executive leadership to align product positioning, brand strategy, and user experience into a cohesive growth framework.

### UX Designer / Graphic Designer @ thecoolgeek
Jan 2011 – Jan 2014 | New york, NY
- Led UX initiatives for client digital products, bridging business goals and user insights to deliver cohesive, user-centered experiences.
- Transformed stakeholder requirements into structured experience frameworks, including journey maps, interaction models, and high-fidelity prototypes.
- Partnered with engineering to translate UX strategy into scalable interface implementations.
- Unified product and brand touchpoints by designing visual identities, presentation systems, and marketing collateral.

### Senior Graphic Designer @ Upshot
Jan 2013 – Jan 2013 | Greater Chicago Area
- Designed marketing collateral and UI elements for campaigns across digital and print channels.
- Partnered with creative directors and marketing teams to develop cohesive advertising strategies.
- Created branded content including banners, logos, and promotional materials.

### User Experience Designer @ Columbia University
Jan 2012 – Jan 2012 | New york, NY
- Led research and usability testing for mobile platform improvements across university services.
- Conducted competitive analysis to inform strategic design direction.
- Designed wireframes and high-fidelity prototypes supporting the Columbia Health rebranding initiative.
- Collaborated with stakeholders to align UX solutions with institutional goals and user feedback.

### Graphic Design / Technology Teacher @ Union League Boys & Girls Clubs
Jan 2005 – Jan 2011 | Greater Chicago Area
- Developed and delivered graphic design curriculum for students ages 5–18, adapting instruction across cognitive and developmental stages to foster creativity, visual literacy, and digital fluency.
- Designed accessible, outcome-driven computer skills programs for adult learners, emphasizing usability, practical application, and confidence-building in digital environments.
- Managed and structured digital media ecosystems—including video, web, and graphic assets—to ensure cohesive branding and scalable content reuse.
- Oversaw media infrastructure and software systems, optimizing tools and workflows to support reliable program delivery.


## Education
### Bachelor's degree (Not completed) in Computer Science
Inter American University of Puerto Rico


## Contact & Social
- LinkedIn: https://linkedin.com/in/jasonux
- Portfolio: http://jasonux.com

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Source: https://flows.cv/jasongonzalez
JSON Resume: https://flows.cv/jasongonzalez/resume.json
Last updated: 2026-03-31