• Worked on both patient and clinical facing products such as a survey platform that measured patient outcomes and made data accessible for clincians.

• Led research and design of patient web app projects including a redesign of patient onboarding flow that increased activation by 15%.

• Facilitated cross-functional design sprints to quickly generate and test product ideas for improving the customer delivery process.

• Conducted user research to vet viability of proposed product directions.

• Proposed and led design effort of 3rd generation desktop application.

• Conducted customer interviews to understand user mental models.

• Synthesized user personas and design principles to guide project.

• Explored numerous design directions through sketching and wireframes.

• Built prototypes of varying fidelity for concept and usability testing.

• Hosted design reviews with stakeholders from varying departments.

• Documented final decisions in detailed functional specifications.

• Completely re-designed iOS and Android apps to improve usability and establish coherence with web and desktop products.

• Defined app requirements inside detailed functional specifications.

• Provided guidance to visual, engineering and QA teams (remote and local)throughout development.