Assisting customers in determining where their issues lie with their Internet service, in regards to either an inability to connect or with speed issues

Assisting business customers in getting their router/firewall setup to pull their static IP

Assisting customers with their issues regarding their e-mails, such as failure to receive or send e-mails as well as diagnosing issues with bounce back e-mails

Utilizing Microsoft's Office software suite to create documents for the Computer Science department.