Leading end-to-end product design for the Payments team within Global Banking, driving cross-functional collaboration and building designer capability through emerging development practices.

• Championing a new approach to rapid experimentation across the CIB design org by teaching 300+ designers and researchers how to build design-system-compliant React apps through AI-assisted coding techniques, reducing reliance on engineering resources for early-stage prototypes

• Envisioned and designed an integrated experience and process for sales teams to view realization status of deals after they have closed, reducing cycle time and increasing the accuracy of forecasted revenue.

• Created the information architecture and navigation paradigms for a new unifying experience serving bankers and treasury managers across the Global Corporate Bank and Commercial Bank.

• Designed and launched an LLM-based chat application that integrates our internal knowledge graph, providing quick and accurate company information to frontline bankers, salespeople, and analysts.

• Mentoring junior team members within the Sales Enablement design team.

Lead designer for the Telco Industry within the Customer and Industry Workflows organization:

• Created new visualizations and workflows to improve the efficiency and satisfaction of Product Catalog Managers and Order Fulfillment Agents within the Telecommunications industry.

• Improved the experience for customers onboarding to a technology provider so that transparency is increased and the transition to the service operations phase is made more effective.

• Created a new vision for the onboarding experience on consumer routers (Orbi, Nighthawk) with the goal of shortening setup time and reducing support requests.

• Performed a comprehensive design audit of the Smart Parental Controls service for consumer routers, resulting in roadmap changes and increased trial activations.

Design lead for the Core Systems team:

• Created a new architecture for Settings across the Clover platform, including web, mobile, and native devices.

• Redesigned the enrollment flow for MFA, leading to a higher percentage of users with a form of authentication and decreased support calls.

• Oversaw the design of the home/summary page across web and mobile platforms.

• Co-lead project to redesign the information architecture for all experiences within the consumer organization.

• Contributed to the creation and curation of PayPal's evolving design system.

• Created a new experience flow for identity verification on iOS & Android, increasing completion and pass rates.