# Jason T. Wong > Senior Product Designer building intelligent, scalable products | 0→1 thinker | AI-native workflows | Crafting clarity in complex systems Location: San Francisco Bay Area, United States Profile: https://flows.cv/jasontwong I design products that make complex systems feel simple — and make businesses more efficient. As a Senior Product Designer, I lead 0→1 initiatives and platform experiences across enterprise and B2C/B2B environments. I partner closely with product and engineering to move from ambiguity to shipped outcomes, balancing user needs, business goals, and technical constraints. My work has: • Reduced onboarding time from months to minutes • Increased delivery speed by 25% • Lowered operational errors at scale • Contributed to multi-million-dollar growth initiatives I’m particularly energized by designing intelligent workflows — leveraging AI and automation to reduce friction, improve clarity, and unlock smarter decision-making. At my best, I operate at the intersection of product vision, systems design, and execution. ## Work Experience ### Product Designer @ Olo Jan 2024 – Present ### Senior Product Designer @ Sam's Club Jan 2023 – Jan 2024 Currently leading cross-functional teams through the design process to ideate, iterate, and deliver user-centered design. Key Responsibilities: ✔ Design intuitive user interfaces and experiences – user-friendly interfaces for web and native apps, considering usability, accessibility, and aesthetics ✔ Lead design efforts from inception to release for multiple teams ✔ Develop prototypes and wireframes: Translate user research and design ideas into interactive prototypes and wireframes for testing and feedback ✔ Iterate and refine designs: Collaborate with stakeholders and conduct usability testing to iterate and refine designs based on user feedback ✔ Ensure design consistency: Maintain brand guidelines and design system consistency across all platforms and touchpoints ### Product Designer @ Delta Dental Ins. Jan 2020 – Jan 2023 As a Product Designer for Delta Dental Insurance, I led the redesign of various aspects of the company’s online experience as well as collaborating with multiple cross- functional teams to improve efficiencies and operations of the product design process. Key Achievements: ✔ Developed a streamlined user interface, reducing task completion time by 40% and unifying data sources into a single, efficient dashboard. ✔ Led the redesign of the digital experience for Delta Dental members, enhancing UI/UX ✔ Collaborated with cross-functional teams to refine product vision and accelerate project delivery by 25%, transitioning the company to an agile methodology. ✔ Designed a secure single sign-on to enhance user satisfaction and safety. ✔ Innovated a robust archive search solution to ensure old records were kept during the integration of a new data management system, and championed a cohesive, platform-first design system across multiple platforms. ### Product Designer @ Freelance Jan 2018 – Jan 2023 | San Francisco Bay Area During my time as a Freelance Product Designer, I provided design solutions through a combination of User Research and Prototyping to optimize user experiences through the elevation of new products. Key Projects: ✔ Spearheaded Restvo app, connecting mentors and mentees for career growth, fostering connections and offering career advice in the tech sector. ✔ Streamlined travel photography with the design of the Get Viewfinder app, making location-specific information accessible, and enhancing user experience. ✔ Engineered a wearable tech dashboard for Neopenda, delivering infant health data to nurses to help improve decision making and save neonatal infant lives. ✔ Designed a platform connecting nonprofits to businesses within the WeWork community to increase collaboration and partnerships. ### User Experience Designer @ Treasury Wine Estates Jan 2019 – Jan 2019 | Oakland, California In my role as a User Experience Designer, I championed the modernization of the Treasury Wine Estate online presence using Adobe XD. Key Achievements: ✔ Revitalized brand image and user experience, leading to a 20% drop in call center rates. ✔ Established a comprehensive Design System across 8 Treasury Winery Estate E-commerce sites, fostering uniformity and improved user experience, increasing overall online sales. ✔ Developed and launched an online platform for the Wine Club, transitioning it from an offline to a digital experience. ✔ Conducted user research and testing, translating insights into actionable user flows and interactions, enhancing product quality and user experience. ### Product Designer @ Designation Jan 2018 – Jan 2018 Designation is where I developed and implemented agile design skill sets as well as furthered my client facing acumen to solve design problems. I collaborated with a team of designers, engineers, and stakeholders to make user-centred design choices through research, synthesize, ideate, and test solutions for three clients: WeWork - A global leader in shared workspaces, providing technology startup communities, and services for entrepreneurs, freelancers, startups, small business and large enterprises. Our team solved to bridge a gap between businesses and non-profit organizations for volunteering opportunities through: • prototyping • user research • user testing • concepting • user workflows • heuristic analysis • competitive analysis • content strategy • information architecture • interaction design Neopenda - A medical device startup creating solutions that give patients in low-resource settings access to high quality care. I focused on saving Ugandan neonatal infant patients in NICU wards through: • prototyping • interaction design • user testing • concepting • user workflows • domain research • iterating • competitive analysis • information architecture Urban Array - A crypto-currency based non-profit organization in Chicago’s south side that engages the community through projects empowering people affect change in their communities. I focused on the initiation and onboarding process through: • prototyping • content strategy • user research • user testing • concepting • user workflows • heuristic analysis • competitive analysis • information architecture • interaction design ### Brand Account Executive @ Sellpoints, Inc. Jan 2016 – Jan 2017 Sellpoints is a leading provider of e-commerce channel sales solutions, dedicated to helping brands and retailers orchestrate sales online. With over 15 years of experience as a content syndication provider and a network of 200 retail partners, Sellpoints is the most knowledgeable rich media content provider to the Internet Retailer Top 500. Their DIY platform makes it easy to serve up relevant and engaging content at the point-of-sale on a retail site. This technology unlocks intelligence around how consumers are engaging with a product online, and what they’re purchasing. This intelligence is then applied to identify qualified shoppers, run targeted advertising campaigns, and drive those shoppers to the product page. ### Account Executive @ CallidusCloud Jan 2015 – Jan 2016 | San Francisco Bay Area Clicktools is the leading solution to collect, centralize, and act on customer and employee interactions, leveraging the power of CRM. Interactions could be anything from satisfaction surveys to sales call scripts to current employment statistic surveys to new lead capture forms. No matter how you connect with customers or employees, Clicktools helps you keep them engaged and active across your marketing, sales, human resources, and support functions by automating critical business processes (http://www.clicktools.com/roles/) in CRM, equipped with real-time actions & alerts. In 2006 Clicktools became the first customer experience solution on the Salesforce appexchange. Discover why we've maintained a 4.7 out of 5 star average of over 415+ reviews from current customers on the Salesforce Appexchange. Clicktools was awarded as the "Best Survey Tool for Enterprise Companies" by Trust Radius in 2016: https://www.trustradius.com/products/clicktools/reviews ### Account Development Representative @ CallidusCloud Jan 2015 – Jan 2015 | San Francisco Bay Area ### Intellectual Property Intern @ Liu Shen & Associates Intellectual Property Jan 2013 – Jan 2013 | Hong Kong, China -Analyzed and computed patented data for business strategy to achieve maximum efficiency in validating client eligibility -Examined validity of patents as well as updated directory/patent bank for key business use with cross check methodology of company records; Organized company patent bank files -Communicated with and transferred patent information internationally to company business partners -Sorted client credibility records patent information for customers from North America, Asia, & Europe ## Education ### Bachelor of Arts (B.A.) in Business Management of Economics University of California, Santa Cruz ### Sociology in Communications, Business Management Ohlone College ## Contact & Social - LinkedIn: https://linkedin.com/in/jasontimchunwong --- Source: https://flows.cv/jasontwong JSON Resume: https://flows.cv/jasontwong/resume.json Last updated: 2026-04-13