Round Rock, Texas, United States
• Managed a 6-person team on the Dell Developer Portal; increased API adoption by 125%, improved NPS from -10 to +45, and supported growth from 300 to an expected 15,000 monthly active users.
• Manage delivery, stories, and roadmapping across all Dell Developer Portal tracks as Design PM Assist.
• Oversee skill-based task delegation and mentorship for the design team.
• Inherited and enhanced the portal’s Design System by driving prototype & dev-ready components, reducing end-to-end development time by 30%.
• Co-led a team of 6 for the Digital Entitlements Licensing & Provisions and Customer Satisfaction Group teams to improve processes for Dell sales reps.
• Spearheaded card, data table, toolbar, CTA placement, and mobile-desktop responsive enhancements to the Dell Design System globally.
• Lead the UX to consolidate and re-architect Dell’s Software and Subscription domains into a unified self-service portal for their 13.2+ million customers.