AI / LLM UX:

Led end-to-end design for LLM-powered tools, focusing on human-in-the-loop (HITL) and agent/workflow UX.

Designed agent workflows and feedback & evaluation loops; improved task success +35% and engagement +60%.

Fintech / Checkout & Growth:

Directed a multi-vendor checkout redesign; reduced shipping-step drop-off -47% and increased checkout completion 28%.

Built payment recovery patterns (validation, retry, inline errors) to reduce abandonment during high-friction moments.

Digital Health / Delivery:

Architected PurpleSpace, an emotion-support wellness experience; increased session completion 3× and reduced self-reported tension 12%.

Produced implementation-ready specs (states, edge cases, acceptance criteria) to improve design–dev alignment across web + mobile.

Led product strategy + end-to-end UX for a client-facing platform, translating business goals into MVP scope and priorities; increased [sign-ups/adoption] 12%.

Validated core flows through rapid prototyping + usability testing; delivered implementation-ready specs (states, edge cases, error handling) for engineering handoff.

Facilitated stakeholder alignment on roadmap milestones and trade-offs, maintaining delivery momentum through ambiguity and constraints.

Managed design development and construction documentation for large-scale, high-constraint projects, coordinating across multidisciplinary teams and technical requirements.

Aligned stakeholders on scope, timelines, and change decisions; clarified requirements early to reduce downstream rework and keep delivery on track.

Built systems-thinking rigor through constraint-driven design (codes, structural/mechanical coordination, documentation standards) under aggressive timelines.

Supported fast-turn design iterations and documentation standards within a large-scale, cross-functional team environment.