As a product designer for the Shop experience in the T-Life app and the web experience, I lead key initiatives aligned with T-Mobile's vision of becoming a customer-first, data-driven, and AI-enabled company.

Received the digital superhero award in October 2025 for my contribution to key commerce initiatives like multi-line transactions that drove an impact of over 100k additional shop transactions being done after its launch.

Created an AI-powered tool that evaluates digital products for accessibility barriers, in turn fostering a culture of empathy, particularly for target users with diverse needs.

Led multiple verticals, including device listing and details pages, accessories, and protection, as part of optimizing the T-Mobile shop experience. As a lead, I contribute through effective partner collaboration, design strategy, mentoring junior designers, systems thinking, and breaking complex problems into smaller components.

In April 2023, I received the Values in Action exemplar award for showcasing T-Mobile's values: Dare to Innovate, Include Each Other, and Win Together.

Led the invention of an Expedited browsing solution for screen reader users using the T-Mobile website and filed a patent for the same as a primary inventor.

Led the CX for the “T-Mobile for Business” customer portal for over 2.5 years while overseeing a team of 5 designers, tackling end-to-end features like change plans, trade-ins, and self-registration, contributing to the overall strategy for reimagining the entire portal and interviewing designers for the team.

Designed the end-to-end flow for plan and payment features for the iOS and Android versions of the “My Sprint” mobile app, which has a user base of more than 10 million. The payment feature reduced call volumes by 8%.

Working as a sole designer on SoGoSurvey - a survey creating tool catering to the needs of DIY customers and school districts. Designed and shipped close to 5 new features including survey templates library, and improved overall usability while collaborating with the developer, copy, and PM teams.

Created a design system using Invision DSM for easier designer-developer handoff.

Worked with Prof. Joyojeet Pal to analyze the impact of ridesharing services on people with visual impairments.

1. Evaluated the Uber mobile app for its use by blind people in New Delhi

2. Reached out to NGOs in New Delhi for recruitment purposes.

3. Conducted interviews with 10 blind people including 2 usability tests.

4. Identified a set of themes that provide a deep understanding of the problem at hand.

5. Published the findings into a paper that got the best paper award at ACM CSCW.

Designed and prototyped an AR game for pediatric patients with Type 1 Diabetes, using Lenovo Phab2Pro’s Google Tango technology.

By partnering with pediatricians at CS Mott Children's Hospital, I applied patient-centered research and usability testing to ensure the experience was clinically grounded, ultimately showcasing the potential of spatial computing in healthcare.

While working with our French counterparts, we handled major UI enhancements to taxes, rail tickets, and the rail fares section for Sell Connect, a web application used by travel agents worldwide to process high-volume booking queries for air, rail, cruise, and more.