Excellent communication with strong positive mindset, problem solving and critical thinking. With my experience I had been able to craft solutions and features from problem, pitch to front face customer, in time.
I work mainly in Ruby on Rails using SCRUM methodology with TDD & continuous integration.
I made some internal tools for customer support, contributed directly to API and I was responsible of Conekta Administrator (one of the main tool of our customers, where they can view payments, refunds, receipts, configure webhooks) I made all the section of reports to give the users the feature to download reports in csv format.
Lead Account Manager and Customer Support teams, every team was focus on data-driven and customer satisfaction thru NPS. Was an amazing experience work with those teams.
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Lead Customer Support Team
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Lead Account Management Team
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NPS customer follow up.
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Solve escalated cases.
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Implement lean process between Sales, Account Manager, Customer Support and Risk teams.