• Designed Web and mobile wireframes in Figma for the customer success portal for a client in the software support industry
• Created conceptual and detailed wireframes based on discovery and iterated on designs through collaboration with cross-functional teams
• Led workshops on how to use newly-created design systems by introducing variants of compo-
nents and how to incorporate into design files and allow for critique of components and adding
new items to the design system
• Designed responsive wireframes incorporating AI content across several pages on the Web portal
• Participated in UX workshops to produce better experiences for the customer in their software
support journey
• Designed accessible Web portal incorporating WCAG accessibility guidelines
• Performed a UX analysis of existing competitor sites to recommend changes and make the portal
more user-friendly
• Developed UX wireframes and mockups across the user-centered design process and developed
design modifications in Agile sprints
• Presented designs to executive management and leadership and got proper approvals