Develop the end-to-end designs for internal and external applications.

Conduct discovery with business and engineering stakeholders to gather insights, conduct user research and develop wireframes and mockups based on discovery sessions

Design wireframes, mockups and prototypes for Web applications

Conduct usability study on prototype of product and synthesize findings and develop design recommendations

• Designed Web and mobile wireframes in Figma for the customer success portal for a client in the software support industry

• Created conceptual and detailed wireframes based on discovery and iterated on designs through collaboration with cross-functional teams

• Led workshops on how to use newly-created design systems by introducing variants of compo-

nents and how to incorporate into design files and allow for critique of components and adding

new items to the design system

• Designed responsive wireframes incorporating AI content across several pages on the Web portal

• Participated in UX workshops to produce better experiences for the customer in their software

support journey

• Designed accessible Web portal incorporating WCAG accessibility guidelines

• Performed a UX analysis of existing competitor sites to recommend changes and make the portal

more user-friendly

• Developed UX wireframes and mockups across the user-centered design process and developed

design modifications in Agile sprints

• Presented designs to executive management and leadership and got proper approvals

I Provided consulting services for Bachelors of Science UX design courses Prototyping and Iterating for Digital Products I and II

Used expertise in UX design, prototyping and iterative development to enhance the UX courses’ curriculum

Collaborated with project managers to develop assessment criteria and rubrics for evaluating student work

Provided design resources and critiqued course curricula to ensure that it’s meeting UX design and prototyping standards in the industry

Ensured that the courses provided hands-on, practical experiences for students that aligned with industry standards

At Deloitte Digital, my projects included Shelf Price Audit, Product Date Management, Powered Industrial Truck Inspection, Task Management and Equipments Inspection among others.

Contributed to the design system for Deloitte Digital where designers could use it for internal and client projects.

Created discovery/story boards and user journey maps for shelf price audit, powered industrial trucks, bakery oven and deli slicer inspection applications, which provided flows for multiple use cases (happy and exception paths) based on associate and store leader personas and interactions between service and UI flows.