Utilized EC2 monitoring tools to track performance metrics, identify bottlenecks, and configure custom alarms, improving system reliability by proactively addressing potential issues.

Utilized D3.js to create data-driven visualizations for the application, transforming complex data sets into interactive charts and graphs. Configuring custom scales, axes, and transitions, ensured smooth rendering and responsiveness across different devices and screen sizes.

Configured Webpack to bundle and optimize the application’s assets, improving load times and overall performance by configuring custom loaders and plugins

Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work

Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification

Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite