# Jazz Ng-Quan > Leader of UX Product Design | Company: Target, Verizon, Macy's, Shutterstock, etc. Location: New York, New York, United States Profile: https://flows.cv/jazz I'm a self-motivated and highly driven full stacked UX and Product Design leader. I have over 15 years of creative thinking and problem-solving skills. I'm empathetic and analytical on user research findings and data. My management style is compassionate and well-founded. I demonstrate strong communications with the product, tech, and marketing teams. I observe the metrics to ensure that the design team is on the right track delivering the results that the business requires. Know the difference between UX design and Product design: https://uxdesign.cc/the-clear-cut-difference-between-ux-design-and-product-design-explained-74350b34cdda ## Work Experience ### Lead UX Product Designer @ Target Jan 2023 – Present | New York, United States Area of focus: Target Circle™, Target Circle 360™, Target Circle™ Card Responsibilities: Lead to enhance the Target Circle loyalty program across omnichannel touch points. Collaborate with product management, marketing, A11y, content, engineering, research, marketing analytics, etc. to implement best-in-class UX products and services that guest love. ### UX & Creative Leader. Photographer @ jazzncy ux & creative. photography Jan 2006 – Present | New York Creative: Strategize full user journey and design the best user experience for businesses. Photography: Specialize in Engagement, Weddings, Maternity, Family, Baby/Kids, Portraits, Events, Product and Fashion. ### Lead Experience Designer @ Verizon Jan 2021 – Jan 2023 | New York, United States Area of focus: Retail Fulfillment (Express Pickup - Lockers, Curbside, Doorside, In-store) Retail Trade-In Retail Journey Map (End to end Customer and Specialist flows) Previous area of focus: Retail Arrival (Check-in, Queue, Walk-in, Appointment, App Clips) Store Details Pages Responsibilities: Lead to evolve the Verizon retail customer experience across omnichannel touch points. Collaborate with product managers, researchers, content strategists, engineers, marketing activations, analytics, and store operations to implement innovative products and services that customers love. ### Senior UX Product Designer @ Shutterstock Jan 2020 – Jan 2021 | Greater New York City Area Area of focus: Conversion, Identity, Growth, Streamline, Advocate Responsibilities: Lead UX, Product Design and Research for Advocate, Streamline, and Growth teams. Collaborate with product owner to create and launch user centered design on Shutterstock e-commerce, Enterprise, and Internal Tools. Partner with engineers to create design documentations and bug bash. Highlights: • Launched Shutterstock FLEX with 20 million revenues generated. • Launched Mixed Asset Cart for Video and Music with $660K annually impacts and Upsells with a 12% increase in video one-year cash. • Launched Single Image AB testing with a 10% conversion improvement. ### Design Manager @ Macy's Jan 2018 – Jan 2020 | New York Area of focus: Brand User Experience and Research Responsibilities: Lead and managed a team of designers in executing user-centered research, design developments. Supported marketing leaderships by providing customer first directions and synthesizing findings into unified strategic action items. Highlights • Led major case studies for Macy’s Money, Star Money, and Holiday Gifting strategies within the Marketing organization. • Initiated User-Centered Design Development as an official Marketing process. • Managed user testing of the Macy’s site redesign project to produced KPIs. ### Design Manager @ Macy's Jan 2016 – Jan 2018 | New York Area of focus: Creative Marketing and Product Design Responsibilities: Lead and managed a team of designers to become digital experience experts in executing product innovation projects, marketing campaigns, and agile developments. Supported leadership in conceptualizing new initiatives. Highlights • Redesigned the Macy’s Deals & Wallet pages. Improved SEO and conversions. • Led designers to reinvent Macy’s Star Rewards loyalty program sales in 2017. • Revamped Macy’s My Account page in June 2017. Lifted 250% of all CTAs. ### Mobile Designer @ Macy's Jan 2012 – Jan 2016 | New York Area of focus: Mobile Marketing and Product Design Responsibilities: Collaborated with bicoastal teams to design best on-brand visual, user interface and experience for all digital platforms. Worked coherently with marketing, creative, photography, product management, project management, production, development and engineering teams. Mentor designers to understand various processes and corporate guidelines to execute daily assignments. Highlights: • Managed and designed the 2015 Black Friday mobile web. The mobile web orders increased 46.63% and conversion increased 44.01% over 2014. • Designed and prototyped the Plenti rewards program mobile web. Partnered with American Express to ensure assets were optimized for mobile. The Plenti program received 122K online enrollments in the 2015 holiday season. • Created various mobile annual marketing sitelets and assets. Stellar projects included: Gift Guides, Thanksgiving Day Parade, Fireworks, Flower Show. ### Freelance Mobile Designer at Macy's @ Syndicatebleu Jan 2012 – Jan 2012 | New York Created content and functionality for marketing sitelets. Responsible for ensuring consistent communications with the marketing and project management teams. ### Interactive Graphic Designer and Photographer @ Social Passport (previously named) Jan 2011 – Jan 2012 | New York Designed logos and brand refinements, trade show signage and promotional products. Redesigned existing web templates and back-end management. Evolved user interface for iOS and Android applications. Photographed product deployments and trade shows for publishing in press releases and social media. ### Graphic Design Intern @ Crystal McKenzie, Inc. Jan 2009 – Jan 2009 | New York Designed corporate identity packages which include logo, business cards, email and institutional signage. Created presentations for marketing strategies. ## Education ### The Brand Marketer The Wharton School ### The Commercial Marketer The Wharton School ### AOS in Graphic Design The Art Institutes ### College Diploma in Advertising Design The One Academy ## Contact & Social - LinkedIn: https://linkedin.com/in/jazzncy - Website: http://www.jazzncy.com --- Source: https://flows.cv/jazz JSON Resume: https://flows.cv/jazz/resume.json Last updated: 2026-02-23