• Spearheaded the 0-1 design of a messaging tool that eliminated communication gaps between tax experts and customers, contributing in a 75-point increase in customer NPS.

• Led the design of LegalZoom's new financial management native app for small businesses, launching the MVP in just 4 months. Established a scalable mobile design system.

• Created modular expert-customer messaging components, allowing teams to scale design assets efficiently across LegalZoom.

Evernote Task Team:

• Successfully integrated the new Evernote Task feature into the existing note-taking system.

• Contributed to the successful launch of a new feature that resulted in a 10% increase in feature usage by users

• Collaborated on both core feature development and monetization strategy while working closely with cross-functional teams

• Designed products for a diverse range of users across multiple devices, including desktop, mobile, and tablet, while engaging in the entire design process from user research to launch.

• Worked with clients across a range of industries, including Retail, Healthcare, Financial Services, and Government Services, to design connected products and services for both consumer and enterprise markets.

• Collaborated with multi-disciplinary team members to create products from research to launch, ensuring the products met the needs of users and business goals.

• Contributed to improving clients' existing products while also developing strategies for potential new features and services to meet evolving user needs and market demands.