Manage customer's requests (functional and technical support)

Make sure your clients receive appropriate resources, advice and support whenever needed.

Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate additional revenues.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.

Oversaw team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.

Gained feedback useful in collaborating with business leaders to devise solutions.

Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Trained the community associates at location for operational duties.

Tour and sell space to new members by articulation WeWork’s value proposition and mission.

Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Delegating tasks to associates ensuring business runs smoothly

Responsible for managing a weekly schedule that includes 60+ associates