# Jeffrey S. > Systems Engineer @ServiceNow Location: Los Angeles, California, United States Profile: https://flows.cv/jeffreys1 Software engineer with a combined 3+ years of professional experience in web applications and clinical intelligence. I help companies develop web-based products to meet professional and consumer needs. I get excited about opportunities where I get to develop a full stack application with modern technologies and collaborate with a talented team. You can reach me at: jeffreydsul@gmail.com ## Work Experience ### Senior System Engineer @ ServiceNow Jan 2026 – Present ### Escalation Engineer @ Veza Jan 2025 – Jan 2026 | Los Angeles, California, United States ### Software Engineer @ Autodesk Jan 2023 – Jan 2025 | Los Angeles, California, United States • Engineered end-to-end features for a global e-commerce platform, implementing micro frontends and leveraging Adobe Experience Manager (AEM) to enhance user experiences across 20 countries • Collaborated closely with product designers to implement Figma user stories, effectively addressing and resolving user pain points throughout the checkout process • Performed comprehensive code reviews and oversaw Jenkins pipelines in development environments to uphold a multi-staged, stable release process in an agile manner • Developed Cypress integration tests and unit tests in a test-driven approach, ensuring robust features and achieving over 90% repository coverage for key microservices • Optimized backend features for order submissions, enhancing Salesforce and OAuth integrations for improved client satisfaction and adherence to security compliance standards • Managed essential Lambdas using CloudWatch and various AWS services, maintaining a serverless infrastructure to achieve scalable workloads while minimizing operational overhead ### Software Engineer @ Health Note Jan 2022 – Jan 2023 | Los Angeles, California, United States • Streamlined client onboarding processes, reducing onboarding time by 42% from 120 days to 70, allowing the team to efficiently handle a higher volume of clients • Facilitated the seamless transmission of patient information directly to the EHR system by creating APIs to communicate with company MongoDB, S3 and EHR integrations • Revamped the app’s infrastructure by introducing features such as multi-language support, and expanding modularity for clinical questionnaires, resulting in more flexible admin tooling within hospital networks • Played a key role in the transition of the application to React and the integration of Mobx, making the codebase maintainable and providing a more consistent user experience • Leveraged Sinon and assertion libraries to develop unit and integration test cases, ensuring the reliability and accuracy of the system and enabling faster development cycles • Collaborated with product designers and tested in simulated EHR environments to resolve high priority and complex bugs, removing bottlenecks in product delivery ### Software Engineer @ OverVue Jan 2021 – Jan 2022 • Developed a Vue prototyping application, implementing the component system architecture and the framework’s native client-side hydration to optimize dynamic rendering of page elements • Employed Quasar UI framework to implement progressive Vue-based components, enabling developers to swiftly develop rich front end features that follow the Material Guidelines paradigm, optimizing ease of development • Configured Vuex to account for new store mutations and relational mapping, allowing users to quickly duplicate components with conditionally cloned properties while maintaining application hierarchy ### Food Journey @ Open Source Jan 2021 – Jan 2021 • Used React Router within a SPA to facilitate a seamless user experience by conditionally rendering multiple client views and minimizing server side requests, reducing the load times for browsing pages • Utilized PostgreSQL database to store ACID compliant relational data, enabling secure connections systemwide from multiple clients and ensuring user data is validated with strict type constraints • Integrated Redux/Saga to manage asynchronous REST API calls and a Node.js/Express server to handle HTTP requests, preventing state mutability and side effects with conditional dispatches and generator functions ### SUBr @ Open Source Jan 2021 – Jan 2021 • Created custom React Hooks to manage component state and dynamically render application features to bring awareness to users about their subscription habits and cost breakdowns • Configured NoSQL databases to store user streaming data, by employing dynamic schemas and embedded documents, to maintain a flexible structure with faster single entity queries ### OffTheClock @ Open Source Jan 2021 – Jan 2021 • Developed SQL database with Postgres to securely store user data such as preferences and credentials, enabling a personal user experience based on their tastes with ACID compliant data • Streamlined Node.js server calls to Yelp Fusion API by caching the curated response on login, reducing relational database traffic ### Web Developer @ Seastone Solutions Jan 2021 – Jan 2021 • Employed a CMS constructed with PHP web scripting to build digital marketing websites, helping businesses launch their websites by acquiring HTTPS certificates, Google analytical tools and cured metadata for SEO • Designed responsive web pages for a wide range of devices with the Elementor builder platform to effectively guide users through the site to the business’ focus points, improving customer conversion rates and exposure ### Manufacturing Associate @ TriLink BioTechnologies, part of Maravai LifeSciences Jan 2020 – Jan 2021 | San Diego, California, United States • Collaborated with production managers to detect supply level deviations by developing regression models for reagent consumption, enabling team members to prioritize Lean manufacturing tasks •Performed rigorous testing with Chromeleon analytical chromatography software to ensure a product purity of 98% ### Engineering Intern @ EnSafe Jan 2018 – Jan 2019 | San Diego, California, United States • Collaborated with team to analyze sampling data across 150+ units to identify radioactive hotspots in the Naval Air Station ## Education ### Bachelor of Science - BS in Chemical Engineering UC San Diego Jacobs School of Engineering ### Cupertino High School Jan 2012 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/jsul - GitHub: https://github.com/jeffreysul --- Source: https://flows.cv/jeffreys1 JSON Resume: https://flows.cv/jeffreys1/resume.json Last updated: 2026-03-29