IBM Client Engineering is where Fortune 500 executives bring their hardest problems: an AI transformation with no starting point, a healthcare system that can't see its own bottlenecks, a government agency mandated to electrify with no roadmap. I ran the discovery that surfaced the real problem, facilitated the sessions that aligned stakeholders, and delivered the scoped solution and roadmap that got funded. Promoted within 6 months. Received IBM's Rising Star Award.

Developed and scaled a repeatable AI strategy engagement methodology across 100+ engagements, moving organizations from problem definition through use case prioritization, solution scoping, and executive commitment to fund and build. Adopted across IBM Client Engineering teams.

Led AI strategy on a $10M State of California EV charging initiative. Ran discovery workshops with engineers, data scientists, and government stakeholders, scoped the MVP, and delivered a phased roadmap projecting 15% reduction in energy use and 40% reduction in emissions.

Led discovery and stakeholder research for an AI scheduling tool at CVS, translating executive and frontline insights into a validated MVP that improved vaccine appointment efficiency by 80%.

Drove a $1.3M Providence Health engagement by pushing for on-site ethnographic research when the team was ready to design from assumptions. Research reframed the brief around a machine vision solution, turning a stalled engagement into a funded project.

Facilitated 100+ executive transformation engagements across Data and AI, Sustainability, and Modernization, moving C-suite teams from problem framing through roadmap alignment and commitment to execution.

Mentored 30 early-career consultants through weekly coaching sessions.

Jump is a strategy and innovation consultancy that works with global enterprise clients on their highest-stakes strategic questions. I led research and strategy engagements from field research through executive delivery, working directly with C-suite leadership on product strategy, organizational identity, and consumer insight.

Core strategic contributor to Samsung hardware product definition. Led lead user research and synthesis across 12 in-depth field interviews, framing the strategic direction for a product launch that exceeded sales projections.

Worked directly with the CEO and C-suite to redefine Shipt's organizational identity after the $550M Target acquisition. Ran 49 in-depth interviews across three eras of the company, built the purpose and values framework adopted across 7,000 employees. Framework became the foundation for Shipt's DEI strategy and public-facing brand identity.

Led consumer ethnography for a major Canadian retail brand with 1,750+ locations, surfacing the emotional drivers behind brand loyalty through semiotic analysis and in-home research. Delivered strategic framework and activation roadmap across 8 business areas to senior leadership.

Rebuilt the entire in-person workshop methodology for virtual delivery when COVID hit, keeping all client engagements on track through the disruption.

Embedded strategist applying human-centered research methods to identify unmet customer needs and frame innovation opportunities within a large insurance organization.

Supported graduate-level courses Communication by Design and Leadership by Design. Contributed to course planning, critique, and rubric development while completing MFA thesis exploring human-computer interaction through craft and emerging AI-driven manufacturing.